Crisis Safety Specialist - resolve Crisis Services

@ UPMC - University of Pittsburgh Medical Center
UPMC - University of Pittsburgh Medical Centerupmc-universityofpittsburghmedicalcenter.com

Crisis Safety Specialist - resolve Crisis Services

Pittsburgh, PA
Posted 1 day ago

About the job

UPMC Western Psychiatric Hospital offers mental health and addiction treatment. The Crisis Safety Specialist role involves safety searches, customer service, and crisis response to support at-risk individuals in a dynamic, 24/7 environment.

Requirements

  • HS Diploma required
  • Experience in safety or crisis intervention
  • Ability to handle disruptive individuals
  • Strong interpersonal skills
  • Teamwork and stress management

Qualifications

  • Bachelor's degree preferred
  • 2 years of related experience preferred
  • Resilience and good judgment
  • CPR and crisis management certifications

Full job description

Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for passionate Crisis Safety Specialist to join our team at resolve Crisis Services! resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens.

For more information, visit: https://www.upmc.com/services/behavioral-health/resolve-crisis-services

Position Purpose:

  • Greet customers, patients, and visitors.
  • Conduct safety searches on all entering the building.
  • Assist in managing the front desk and support the milieu.
  • Aid in developing and implementing safety management for walk-in and residential environments.

Responsibilities:

  • Participate in staff meetings and committees.
  • Report safety concerns immediately.
  • Provide customer service.
  • Handle disruptive individuals using de-escalation techniques.
  • Demonstrate knowledge of mental health laws.
  • Answer phones and direct calls.
  • Complete reports and incident documentation.
  • Orient new crisis staff.
  • Enforce UPMC policies and maintain a secure environment.
  • Manage evidence, valuables, and lost/found items.
  • Respond to crisis situations as a team member.

HS Diploma required.

Bachelor's degree preferred

2 years of experience in safety, crisis intervention, mental health, de-escalation or related field preferred.

Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.

Must be physically capable of providing direct total physical care to unpredictable, potentially violent mentally ill residents including lifting, supporting, running toward or away from areas where problems are occurring, and pushing or pulling equipment.

Ability to defuse and handle distraught or hostile person(s) in a professional manner required.

Good interpersonal skills; able to deal with stress and potentially dangerous conflict situations.

Ability to work collaboratively within a multidisciplinary team.

Ability to work under stress, with an unpredictable consumer flow, flexible schedule, and rotating shifts.



Licensure, Certifications, and Clearances:
CCM training is required within 30 days of hire and annually thereafter

· Cardiopulmonary Resuscitation (CPR)

· Comprehensive Crisis Management (CCMC)

· Act 31 Child Abuse Reporting with renewal

· Act 33 with renewal

· Act 34 with renewal

· Act 73 FBI Clearance with renewal

· OAPSA


UPMC is an Equal Opportunity Employer/Disability/Veteran

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