IT SUPPORT CENTER ADMINISTRATOR

@ Jackson County Missouri
Jackson County Missourijacksoncountymissouri.com

IT SUPPORT CENTER ADMINISTRATOR

Kansas City, MO
Posted 4 days ago

About the job

Join our IT company as Support Center Administrator, leading team operations, policies, and technical support. Grow with passionate, enthusiastic professionals dedicated to excellent service.

Requirements

  • Supervisory technical experience
  • Support ticket handling
  • Policy development
  • Technical project management

Qualifications

  • Bachelor’s degree
  • Valid Missouri driver's license
  • Pre-employment background check
  • Own transportation

Full job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Department: Information Technology

Grade: 250

Salary: $32.53/hour

Job Duties:

  • Responsible for the operations of the Support Center staff. The employee sets Support Center policies and procedures, and assigns, directs, and reviews the work of subordinates.
  • Reviews and evaluates requests for equipment and Support Services, performs product research and procurement, produces bid specifications, and performs bid submittal reviews.
  • The assigned projects to this employee may pertain to highly technical areas in which the constraints defining the nature of the system are initially vague or unknown
  • handles support tickets and provides assistance to the team when additional help, training and mentoring is needed

Minimum Qualifications:

  • Bachelor’s Degree from an accredited college or university.
  • Three years of related work experience that includes experience in supervising technical employees. 
  • Must possess/maintain valid Missouri Driver's License and provide his/her own transportation.
  • Must submit to/pass pre-employment background and drug screen.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! 

Show full description