Front Office Patient Care Coordinator

Holistic Dentistry of Port Washington
Port Washington, WI

Pay & Benefits

Hourly Pay: $21.00–$26.00 per hour, based on experience.

We believe in taking care of our team and offer a comprehensive benefits package, including:

• Performance bonuses
• Paid Time Off (PTO)
• Paid holidays
• Simple IRA retirement plan
• Dental care for employees and immediate family
• Paid continuing education
• Team outings and events
• Short-term and long-term disability insurance
• Life insurance

Join a Practice That Values Relationships and Growth

Holistic Dentistry of Port Washington is looking for a Front Office Patient Care Coordinator to join our team.

This is an important role within our practice and an opportunity to become a key part of our front office team. You’ll help create an exceptional patient experience while supporting scheduling, patient communication, treatment coordination, and the day-to-day administrative flow of the practice.

We’re looking for someone who is organized, personable, dependable, and eager to learn. Dental experience is helpful, but it is not required. We are open to candidates with strong customer service, medical office, administrative, or other relevant experience who are interested in learning the dental field.

If you enjoy building relationships, taking initiative, staying organized, and making a meaningful impact, we’d love to meet you!

About Our Practice

We are a family-oriented, fee-for-service dental practice that believes oral health is closely connected to overall wellness. We take time to educate our patients, build lasting relationships, and provide personalized care in a warm, welcoming environment.

As a holistic dental practice, our philosophy and approach are intentionally different from traditional dentistry. Prior experience with holistic dentistry is not required. We provide training and support and are looking for someone who is curious, open-minded, and excited to learn our approach to patient care.

What You'll Do

As a Front Office Patient Care Coordinator, you’ll play an important role in helping our patients have a positive experience from their first interaction with our office through their ongoing care.

Your responsibilities will include:

• Coordinate the complete new patient experience from the first phone call through follow-up.
• Schedule new patients, restorative treatment, emergency visits, and maintain productive provider schedules.
• Review treatment plans, discuss financial arrangements, collect payments, and coordinate restorative care.
• Follow up with patients who have unscheduled treatment and inactive patients using Weave.
• Answer phones and respond to patient text messages and emails throughout the day.
• Assist with Healthy Start tracking, Beam Reader reports, referrals, and patient documentation.
• Partner with the Practice Manager on workflow improvements and special projects.
• Assist with hygiene scheduling and patient check-in.
• Help with opening procedures and end-of-day reporting.
• Support the overall daily operations of the front office and help ensure patients receive a welcoming, organized experience.

What Makes Someone Successful in This Role?

We're looking for someone who:

• Takes initiative and enjoys taking ownership of their responsibilities.
• Is friendly, professional, and compassionate with patients.
• Communicates clearly and confidently in person, over the phone, and in writing.
• Is organized and detail-oriented.
• Enjoys learning new systems and processes.
• Can stay calm and positive in a busy environment.
• Is dependable and works well as part of a team.
• Is open to learning about our holistic approach to dentistry.
• Wants to build a long-term career with a collaborative and supportive team.

Qualifications

Dental experience is preferred, but not required.

We are open to candidates with:

• Previous dental front office experience
• Medical office or healthcare experience
• Customer service or administrative experience
• Strong organizational and communication skills
• A willingness and ability to learn the dental field

Helpful but not required:

• Experience with treatment coordination and scheduling
• Knowledge of dental insurance claims
• Experience with Open Dental, Weave, or Dental Exchange

Most importantly, we're looking for someone who brings:

• A positive attitude
• Professionalism and integrity
• Strong attention to detail
• Excellent communication skills
• A willingness to learn, grow, and contribute to our team

Why Join Holistic Dentistry?

You’ll work closely with an experienced Practice Manager who values collaboration, initiative, and continuous improvement. This role offers the opportunity to become an important part of the front office while developing new skills and growing within a unique, patient-centered practice.

If you're looking for more than just another front desk job and want to grow with a team that genuinely supports one another, we'd love to hear from you.

Apply today and discover what a rewarding career at Holistic Dentistry of Port Washington can look like!

Benefits:

Dental, 401k, PTO, Bonuses

Compensation:

• $21-$26/hour