Event Manager

@ Andy Frain Services
Andy Frain Servicesandyfrainservices.com

Event Manager

Plano, TX
Posted 1 day ago

About the job

Andy Frain Services seeks a driven Event Manager to oversee event operations at Dallas venues, ensuring safety, staff management, and excellent guest experiences.

Requirements

  • Experience in event management
  • Staff supervision skills
  • Venue operations knowledge
  • Customer service skills
  • Safety and risk management

Qualifications

  • Experience in security preferred
  • Strong communication skills
  • Ability to work flexible hours
  • Leadership experience
  • Detail-oriented mindset

Full job description

About the Role
Andy Frain Services is seeking a driven, detail-oriented Event Manager to assist in leading event operations across our premier Dallas-area Sports & Entertainment (S&E) venues with primary focus at Fair Park/State Fair of Texas.

In this role, you will work directly alongside the Account Manager to oversee event day operations, lead front-line security personnel and supervisors, and deliver exceptional safety and guest experiences for every fan, promoter, sponsor, and vendor.
Work Schedule Note: This position requires flexibility to work a dynamic, event-driven schedule including evenings, weekends, and holidays based on venue calendars.

Compensation & Benefits
  • Competitive Salary: Commensurate with experience
  • Time Off: Paid Time Off (PTO)
  • Health & Wellness: Comprehensive Medical, Dental, and Vision insurance options
  • Retirement: 401(k) retirement savings plan
  • Career Advancement: Leadership development and professional growth within a nationally recognized industry leader
Key Responsibilities
Event Operations & Venue Leadership
  • Serve as the operational lead for smaller events, Event Orders (EOs), and concurrent venue dates across Dallas locations.
  • Supervise event-day execution, ensuring client security needs and account standards are fully met.
  • Lead staff sign-in/sign-out processes and coordinate accurate post-event payroll, time processing, and billing data.
  • Act as the primary lead or step in for the Account Manager in their absence.
Staffing, Onboarding & Development
  • Assist with the onboarding, training, scheduling, and distribution of event-day staff and supervisors.
  • Deliver pre-event briefings and address large groups (ranging from small teams to 600+ personnel).
  • Evaluate monthly event metrics, staff performance, and employee performance indicators (call-offs, attendance, counseling notes).
  • Coach, mentor, and guide supervisors and staff through personnel issues in accordance with company policy.
Logistics & Equipment Management
  • Manage the storage, distribution, maintenance, and tracking of venue radios, scanners, and ISS devices.
  • Prepare operational materials, shift rosters, and briefing documentation for event-day supervisors.
  • Submit formal equipment and supply requests 45 days in advance of operational needs.
Risk Management, Safety & Client Relations
  • Proactively identify and mitigate safety risks for guests, staff, and venue assets.
  • Meet regularly with venue clients to address security, emergency preparedness, and site safety protocols.
  • Ensure strict adherence to Federal and State OSHA, fire, and safety regulations.
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