Senior Customer Success Manager, Financial Services

@ AlphaSense
AlphaSensealphasense.com

Senior Customer Success Manager, Financial Services

Posted today

About the job

AlphaSense provides AI-powered market intelligence for global enterprises, trusted by over 6,000 clients, including S&P 500 companies. The role focuses on managing customer relationships, ensuring success, and expanding product adoption in a fast-growing AI content platform.

Requirements

  • Strong client relationship skills
  • Experience in SaaS or market intelligence
  • Excellent communication skills
  • Ability to manage multiple accounts
  • Problem-solving mindset

Qualifications

  • Bachelor's degree preferred
  • 5+ years in customer success
  • Knowledge of financial services
  • Proactive and customer-focused
  • Team-oriented attitude

Full job description

About AlphaSense: 

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!


About the Team:

A description of the team

About the Role: 

A description of the role/responsibilities as well as the impact it will have on the team and business

Who You Are:

  • At least 5 bullets about ideal candidate competencies and skills

What You’ll Do: 

  • At least 5 bullets describing the objectives of the role/areas of focus

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

  • AlphaSense never asks candidates to pay for job applications, equipment, or training.
  • All official communications will come from an @alpha-sense.com email address.
  • If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.


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