Glassbox Engineer

We are seeking a Glassbox Engineer with strong experience in Windows/Linux dedicated compute environments, scripting, application hosting, monitoring tools, and infrastructure troubleshooting. The ideal candidate will have hands-on experience with Linux administration, automation scripting, deployment tools, and application performance monitoring solutions to support enterprise environments.

Required Technical/Functional Skills

• Minimum 5 years of experience in infrastructure engineering, application support, or related technical roles.
• Strong experience with Windows/Linux Dedicated Compute environments.
• Hands-on experience with Java application hosting on Linux.
• Strong scripting skills using Shell Script, JavaScript, Python, Perl, and BladeLogic NSH.
• Experience with Glassbox monitoring platform and other monitoring tools such as Tealeaf, Splunk, or SiteScope.
• Experience with automation and deployment tools such as BladeLogic, Ansible, Terraform, Puppet, Chef, and AutoSys.
• Strong understanding of server certificates, TLS implementation, and connectivity troubleshooting.
• Experience supporting secure, multi-data center environments.
• Working knowledge of regular expressions.
• Strong debugging, analytical, and problem-solving skills.

Roles & Responsibilities

• Perform Linux system administration and support application hosting environments.
• Develop and maintain automation scripts using Shell, Python, Perl, JavaScript, and BladeLogic NSH.
• Monitor and troubleshoot application performance using Glassbox and other monitoring tools.
• Support Java-based applications hosted on Linux environments.
• Troubleshoot server certificates, TLS issues, and application connectivity problems.
• Manage and support deployment activities using automation and configuration management tools.
• Perform network troubleshooting using tools such as Ping, nslookup, traceroute, and curl.
• Collaborate with system administrators, network engineers, application teams, and end users to resolve technical issues.
• Support secure enterprise environments with basic understanding of firewall rules and network configurations.
• Analyze complex issues, identify root causes, and implement effective solutions.
• Create and maintain technical documentation and operational procedures.
• Work independently, manage priorities, and deliver solutions with minimal supervision.
• Contribute innovative ideas and improvements to infrastructure and application support processes.

Preferred Skills

• Experience working with enterprise monitoring and observability platforms.
• Experience in large-scale, distributed, multi-data center environments.
• Strong communication and collaboration skills.