Find your calling at Mercy!

Under the direction of the primary care operations team, the Primary Care Patient Certified MA works directly with Mercy Primary Care Providers to provide safe, timely, effective, efficient, equitable, patient-centered care in a systematic way. The Primary Care Patient Care Certified MA will partner with patients, providers, and other members of the clinical care team to drive quality outcomes for all patients. Duties and responsibilities will be performed in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details:

Minimum Qualifications:

Education:

• High school diploma or equivalent.

• New hire must attend MA Clinic Academy training.

Certification(s): BLS (Basic Life Support)

Preferred Qualifications:

Education: Graduate from an accredited Medical Assistant program.

Experience: One year of experience in an outpatient or ambulatory care setting.

Skills, Knowledge, Abilities:

• Strong communication and interpersonal skills.

• Proficiency with EHR systems and clinical documentation.

• Ability to multitask and adapt in a fast-paced clinical environment.

• Knowledge of common outpatient procedures and equipment.

• Commitment to patient-centered care and professional growth.

• Demonstrates knowledge of varying differences and behaviors among populations served.

Work Environment:

• Outpatient clinical setting with frequent patient interaction.

• Requires standing, walking, lifting, and use of clinical equipment.

• Potential exposure to infectious materials; PPE provided.

Physical Requirements:

• Position requires individuals to push, pull, and/or lift 50 pounds on a regular basis.

• Position requires prolonged standing and walking each shift.

• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.