Workforce Management Systems Specialist
@ Uline, Inc.Uline, Inc.uline,inc..com
Workforce Management Systems Specialist
Kenosha, WI
Posted 3 days ago
About the job
Uline is a leading distributor offering supply chain solutions. The WFM Systems Specialist role focuses on system support, data analysis, and process improvements to enhance operational efficiency.
Requirements
- Experience with NICE WFM system
- Data analysis skills
- Project management experience
- Knowledge of SQL and Power BI
- Troubleshooting abilities
Qualifications
- Bachelor's degree preferred
- Strong communication skills
- Ability to work cross-functionally
- Attention to detail
Full job description
• NICE software liaison responsible for troubleshooting issues and executing fixes with IT, Business partners and Vendors.
• Work with WFM Team to identify system enhancement opportunities, providing system support and training for the WFM team to increase system and process efficiencies.
• Audit WFM operational data and provide accuracy, efficiency, and productivity improvement recommendations to leadership, including senior management.
• Project management of Holiday builds, PTO requesting, and system and application upgrades and enhancements.
• Leverage data to deliver analysis, including observations, visuals, charts and graphs and translate data findings into clearly written, actionable recommendations for leadership.
• Create, Organize, Test and maintain data in applications including NICE WFM System, Excel, SQL and Power BI dashboards for historical, performance, statistical and real time reporting needs.
• Document processes, queries and data tools, data tables, data sources, and data flows.
• Work collaboratively across departments to troubleshoot and resolve reporting and data discrepancies.
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
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