Guest Lead

@ Stand Out For Good, Inc
Stand Out For Good, Incstandoutforgood,inc.com

Guest Lead

Pittsburgh, PA
Posted 3 weeks ago

About the job

Stand Out For Good is a fast-growing women’s fashion retailer with 5 brands, 130+ locations nationwide. The Guest Lead role focuses on guest service, visual presentation, team coaching, and operational excellence to support store success and community impact.

Requirements

  • Previous retail experience preferred
  • Must be at least 20 years old
  • Physical ability for tasks and lifting
  • Ability to stand, sit, reach, kneel

Qualifications

  • Strong customer service skills
  • Leadership qualities
  • Team-player attitude
  • Able to handle feedback
  • Respectful communication

Full job description

191 - South Hills Village - Pittsburgh, PA

Who Are We?

Stand Out For Good, Inc. is a rapidly growing women’s fashion company with 5 unique brands, in 130+ locations, across 38 states. Our stores feel like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brands are built upon the founding principles of giving back and making a difference in the world.

Our Mission

"Stand Out. For Good". Those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

Position Overview
Reporting to Store Leadership, the Guest Lead plays an important role in delivering and directing the activities required to achieve store goals. These activities include providing exceptional guest service, maintaining compelling visual presentations, ongoing associate development and effective operational compliance.

What We Offer

  • Competitive base pay 

  • Paid Volunteer Time

  • Paid Time Off

  • Generous associate discount

  • 401k with company match

  • Advancement opportunities

Primary Responsibilities

  • Consistently delivers an exceptional guest experience

  • Consistently adheres to Altar'd State's guest service standards

  • Acts as a positive role model, contributes to a culture of teamwork

  • Coaches associates on guest interactions, recognizes great performance

  • Demonstrates accountability and ownership of behaviors and results

  • Embraces feedback and uses it to drive positive change

  • Embraces change, leads through conflict and treats others with respect

  • Maintains a clean and presentable store environment

  • Assists in the construction of merchandising and window displays

  • Represents the brand well by adhering to dress and grooming standards

  • Completes opening/closing procedures as directed by management

  • Adheres to loss prevention policies and procedures

  • Participates in walk-throughs, communicates successes and opportunities

  • Serves as leader on duty as needed

  • Adheres to organizational Code of Conduct

Qualifications

  • Must be at least 20 years of age

  • Previous retail experience preferred

  • Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:

  • #73 in Fortune 100 Best Companies to Work For® 2023

  • #4 in Fortune Best Workplaces in Retail™ 2022

  • #93 in Best Workplaces for Millennials™ 2023

  • #34 in Fortune Best Workplaces for Women™ 2022

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