Member Claims Associate (6-month Contract)

As a Member Claims Associate Contractor, you will drive the core processes behind Collective Health's employer-sponsored medical plans and help our members navigate their most complex claims issues. In this role, you will gain a comprehensive, hands-on understanding of health plan operations—from processing medical claims and deciphering complex coding to managing regulatory requirements and network partner relationships. Everything you do will be through the lens of delivering an exceptional member experience.

This contract is a gateway to becoming an expert in the payer-side of healthcare. Backed by our established, knowledgeable teams, you will play an essential role in scaling our operations and collaborating on a growing team at the forefront of redefining the healthcare industry.

Start Date and Training

• Contract Start date: September 14, 2026
• Contract End date: March 5, 2027
• You must be available for the first 5 weeks of required training. You will not be able to take time off during the training period.
  
• This is a hybrid position based out of our Lehi office, with the expectation of being in office at least two weekdays per week.

What you'll do:

• Execute the daily operations of a health plan, including filing medical claims, researching and responding to the members' most complicated questions, tracking your accuracy around core metrics, and troubleshooting the many operational challenges that affects the business
• Provide friendly, empathetic, and clear communication to members, treating every interaction as an opportunity to make a stressful process feel easier
• Think critically and strategically to continually boost teamwork and communication across offices
• Gain additional skills across different areas of the business over time
• Develop in-depth industry expertise in the healthcare economy
• Cultivate a culture that aligns with Collective Health values and incorporates the unique aspects of the team
• Reporting to the Manager of Member Claims, this is an essential role on the Customer Experience team

To be successful in this role, you'll need:

• You're customer-service oriented: you listen well, communicate with patience and empathy, and enjoy helping people work through problems
• You can become proficient with a large volume of information quickly
• You are a committed team player
• You are excited to build and adapt to the adventures of working on a growing team
• You are passionate about being a part of a fast-growing company
• You have a passion for Collective Health's mission to transform the health insurance experience for employers and their employees
• Above all, you are driven, curious, and take ownership for everything you do

Nice to have:

• Bachelor's degree or 1 or more years of work experience
• Prior experience in customer service, healthcare, or another people-facing role