Business Analyst

Roles and Responsibilities

• Gather, analyze, and document business and functional requirements.
• Collaborate with stakeholders to understand business needs, processes, workflows, and improvement opportunities.
• Create process maps, workflow diagrams, business requirements documents, and functional specifications.
• Support reporting, analytics, and business intelligence initiatives.
• Analyze business processes and data to identify gaps, inefficiencies, and opportunities for improvement.
• Work with Agile teams throughout requirements, development, testing, and implementation.
• Create and manage user stories, acceptance criteria, and requirements in Jira and Confluence.
• Develop process documentation and visual workflows using appropriate tools.
• Participate in stakeholder meetings, workshops, backlog refinement, sprint planning, and other Agile ceremonies.
• Support continuous process improvement and evaluate opportunities to leverage process intelligence/process mining capabilities.

Required Qualifications

• 5–7+ years of experience as a Business Analyst or Functional Business Analyst.
• Experience supporting reporting, analytics, or business intelligence initiatives.
• Experience working in Agile or Agile-hybrid delivery environments.
• Strong requirements gathering, process analysis, and documentation skills.
• Hands-on experience with Jira and Confluence.
• Proficiency with the Microsoft 365 Suite.
• Experience with process mapping and workflow documentation tools.
• Strong analytical, problem-solving, communication, and stakeholder management skills.

Preferred Qualifications

• Experience with Visily or similar visual collaboration/prototyping tools.
• Experience with process intelligence or process mining tools, such as Nimica or similar platforms.
• Knowledge of business process improvement methodologies.
• Experience working with cross-functional business and technology teams.