Regional Quality Process Improvement Manager: Home Health

Own clinical quality across the region — monitor care delivery through chart audits, field observations, and outcome data, and translate what you find into concrete practice changes.

Track the metrics that matter — patient outcomes, hospitalization and readmission rates, infection rates, patient satisfaction, star ratings, and clinical documentation accuracy — and turn trends into action before they become problems.

Participate performance improvement projects from problem identification through root cause analysis, intervention design, and measurement of results; close the loop so improvements stick.

Standardize best practices across branches, replacing one-off workarounds with clear, repeatable processes that clinicians can actually follow in the field.

Coach and develop clinical teams through real-time feedback, competency assessments, and targeted education that builds skill rather than just documenting it.

Investigate incidents, complaints, and adverse events with a systems lens — identify what allowed the failure, not just who was involved, and implement safeguards that prevent recurrence.

Partner with regional and operational leadership to align quality goals with staffing, scheduling, and growth plans so improvement work is realistic and sustainable.

Prepare the region for surveys and accreditation reviews through ongoing readiness rather than last-minute scrambles, maintaining a state of continuous audit-readiness.

Build and maintain the region's quality infrastructure — dashboards, audit tools, reporting cadences, and QAPI committee structure — so performance is visible and decisions are data-driven.

Champion a culture of accountability and psychological safety where staff report concerns early, near-misses are treated as learning opportunities, and quality is understood as everyone's responsibility.