As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible.

Department

HOUSEKEEPING - 208090

Worker Sub Type

Regular

Work Shift

Pay Range

$42.56 - $65.98

Job Description

Job Description

The Director of Environmental Services provides strategic leadership and operational oversight for all environmental services functions, including housekeeping, infection prevention support, waste management, and linen services at Winchester Medical Center. This role ensures a safe, clean, and compliant environment for patients, visitors, and staff while optimizing operational efficiency, financial performance, and employee engagement.

Essential Responsibilities

Strategic Leadership

• Develops and executes strategic plans for environmental services aligned with organizational goals and patient safety priorities.
• Partners with clinical, infection prevention, and facilities leadership to support high-quality care delivery.
• Leads continuous improvement initiatives focused on safety, quality, and operational excellence.

Operations Management

• Oversees daily operations of housekeeping, floor care, linen distribution, patient transport, mail room, and waste management services.
• Ensures appropriate staffing models, scheduling, and productivity standards.
• Establishes and monitors performance metrics such as cleanliness scores, turnaround times, and room readiness.

Infection Prevention & Safety

• Collaborates with Infection Prevention to ensure compliance with cleaning and disinfection protocols.
• Implements evidence-based practices for environmental hygiene in healthcare settings.
• Supports outbreak response, isolation protocols, and emergency preparedness efforts.

Regulatory Compliance & Quality

• Ensures compliance with all regulatory and accreditation standards (e.g., CMS, DNV, OSHA, EPA).
• Maintains policies and procedures for sanitation, hazardous waste handling, and workplace safety.
• Leads audit readiness, inspections, and quality assurance activities.

Financial Management

• Develops and manages departmental budget, including labor, supplies, and equipment.
• Monitors financial performance and implements cost-control strategies without compromising quality.
• Evaluates and manages vendor contracts and service agreements.

Customer Experience

• Promotes a culture of service excellence focused on patient, visitor, and staff experience.
• Monitors satisfaction scores and addresses service concerns promptly.
• Ensures responsiveness and effective communication with the multi-disciplinary team.

Talent Management

• Recruits, develops, and retains a high-performing EVS team.
• Provides leadership development, coaching, and succession planning.
• Promotes employee engagement, accountability, and a culture of safety.

Education

Bachelor’s degree in healthcare administration, Environmental Services, Hospitality Management, or related field required

Master’s degree preferred

Experience

7+ years of progressive leadership experience in environmental services, preferably in healthcare

Experience managing Environment Services operations for complex facilities (preferred)

Demonstrated success in regulatory compliance, infection prevention practices, and team leadership
 

Qualifications

Strategic and operational leadership

Knowledge of infection prevention and environmental hygiene

Regulatory and compliance expertise

Financial and business acumen

Communication and relationship-building skills

Change management and process improvement

Customer-focused service mindset
 

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com.