Helpdesk Technician

@ Last Energy
Last Energylastenergy.com

Helpdesk Technician

Posted 1 day ago

About the job

Last Energy is a DOE-regulated nuclear startup focused on clean energy solutions. The Helpdesk Technician supports IT operations, onboarding, and device management, working closely with a lean IT team in a compliance-driven setting.

Requirements

  • 1-2+ years IT support
  • Troubleshooting skills
  • Knowledge of Windows and macOS
  • Experience with Google Workspace
  • Ability to self-teach

Qualifications

  • Hands-on IT experience
  • Self-motivated learner
  • Networking basics knowledge
  • On-site work enthusiasm

Full job description

Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE-regulated nuclear startup. This role will handle user support, new hire onboarding, and device provisioning while working directly alongside a lean IT team supporting a compliance-driven environment.

This role extends beyond traditional helpdesk boundaries. As a lean team supporting a rapidly scaling company, you will be pulled into tasks traditionally earmarked for Systems Administrators or Security Analysts. The ideal candidate is hungry, self-driven, and thrives on autonomy, taking ownership of a task, researching what it actually takes to get it done right, and delivering results.


Key Duties & Responsibilities

  • Serve as first point of contact for day-to-day IT support tickets, troubleshooting independently before escalating, supporting our users
  • Own new hire onboarding and device lifecycle: account provisioning, laptop imaging, and iPhone enrollment via Apple Business Manager and Google MDM, and asset inventory tracking
  • Administer user accounts, access, and endpoint compliance across Google Workspace and the managed device fleet
  • Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified
  • Other duties as assigned

Qualifications

  • 1-2+ years of hands-on IT support/helpdesk experience, with strong first-principles troubleshooting instincts
  • Demonstrated ability to self-teach and research independently, using AI tools as an aid rather than a crutch
  • Working knowledge of Windows and macOS environments, along with foundational networking concepts (DNS, DHCP, VPN, basic connectivity troubleshooting)
  • Experience with Google Workspace administration and mobile device management (Apple/Google MDM) preferred
  • Enthusiastic about being on-site 5 days a week
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