Director of Product, Digital Guest Journey

Responsibilities

• Own the product strategy and multi-year roadmap for the Digital Guest Journey — defining what gets built, what doesn't, and why.
• Proactively diagnose high-impact opportunities by synthesizing signals from customers, data, sales, and the competitive landscape.
• Maintain direct, ongoing relationships with hotel operators and enterprise clients to shorten feedback loops and sharpen prioritization between formal research cycles.
• Translate product decisions into business narratives connecting product metrics to company-level outcomes including revenue, margin, and churn.
• Lead technical conversations with engineering and enterprise clients with precision, including system architecture, integration dependencies, and trade-offs.
• Drive execution and alignment across engineering, sales, customer success, and design around shared outcomes.

Qualifications

• 10+ years of product management experience, with at least 2–3 years in a senior or director-level PM role at an enterprise SaaS company.
• A track record of proactively identifying high-impact problems — not just executing on a roadmap handed to you.
• The ability to narrate a product decision in business terms: what metric moved, what it meant for revenue, margin, or retention, and how you knew it mattered.
• Technical depth to explain how your product works under the hood — not just what it does — and lead conversations with engineers and enterprise clients at the right level of detail.
• Examples of driving cross-functional alignment without organizational authority, and staying personally accountable through launch, onboarding, and early adoption.

Compensation