Role Overview:
The General Manager 5 is the senior on‑site leader responsible for full operational, financial, and client‑relationship ownership for a high‑profile Corporate Services account in Ridgefield, CT. This role requires a strategic, polished operator who can balance day‑to‑day execution with long‑term planning, while delivering exceptional hospitality and service outcomes.
As the GM5, you will oversee all foodservice operations—including café, catering, hospitality programs, and vendor partnerships—while leading a diverse team and ensuring alignment with Sodexo standards and client expectations. This position is ideal for a leader who thrives in a fast‑paced, client‑facing environment and excels at driving performance, culture, and innovation.
What You'll Do:
Lead Daily Operations — Oversee all foodservice, hospitality, and catering functions to ensure consistent, high‑quality service delivery.
Own Financial Performance — Manage full P&L, budgeting, forecasting, labor planning, and cost‑control strategies.
Develop & Lead Teams — Recruit, coach, and mentor salaried managers and hourly staff to build a high‑performing culture.
Drive Client Partnership — Serve as the primary point of contact for the client, delivering strategic solutions and maintaining strong relationships.
Ensure Compliance & Safety — Uphold Sodexo standards for food safety, sanitation, workplace safety, and regulatory compliance.
Advance Strategic Initiatives — Lead continuous improvement efforts, implement innovation, and enhance the overall service experience.
What We Offer:
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring:
Leadership Expertise — Proven ability to lead large, diverse teams and build a strong, positive workplace culture.
Financial Acumen — Experience managing multimillion‑dollar budgets, forecasting, labor planning, and cost‑control strategies.
Corporate Services Experience — Background in managing complex foodservice or hospitality operations within a corporate environment.
Client‑Facing Professionalism — Strong communication skills and the ability to build trust with senior‑level stakeholders.
Operational Excellence — Deep understanding of service standards, compliance, safety, and operational systems.
Strategic Problem‑Solving — Ability to navigate challenges, adapt quickly, and drive continuous improvement.
Who We Are:
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements:
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 5 years
Minimum Functional Experience – 5 years