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Technology Success Engineer
Jobot · Philadelphia, PA
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Technology Success Engineer
@ JobotClosed to new applicants.
Jobotjobot.com
Closed to new applicants.
Technology Success Engineer
Philadelphia, PA
Posted 1 week ago
About the job
We are a growing MSP focused on enhancing business performance and security through innovative IT solutions. The role involves systems administration, network engineering, and client support to ensure reliable, secure environments with opportunities for growth and skill development.
Requirements
- 2+ years IT support or MSP experience
- Experience with Microsoft 365
- Knowledge of Windows Server & Active Directory
- Troubleshooting network & security issues
- Strong customer service skills
Qualifications
- Valid driver's license
- Excellent communication abilities
- Ability to travel locally
- Troubleshooting skills
- Independent work ethic
Full job description
Drive Client Success Through Proactive IT Solutions
This Jobot Job is hosted by: Ben Koester
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $80,000 - $95,000 per year
A bit about us:
We are a growing Managed IT Services Provider (MSP) dedicated to helping businesses maximize the performance, security, and reliability of their technology environments. Our team partners closely with clients to proactively manage their infrastructure, reduce risk, and implement technology solutions that support long-term business success.
We believe in building lasting client relationships through exceptional service, technical expertise, and a proactive approach to IT. Our collaborative culture encourages continuous learning, professional growth, and the opportunity to work with a wide range of technologies across diverse client environments.
Why join us?
Competitive Compensation based on experience
Comprehensive Benefits including Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off & Paid Holidays
Ongoing technical training and certification support
Opportunity to work with the latest Microsoft, networking, and cloud technologies
Exposure to a variety of client environments and infrastructure projects
Career advancement within a growing Managed Services organization
Collaborative, team-oriented culture with experienced engineers
Local travel with the ability to work directly with clients and make a meaningful impact
Job Details
he Technology Success Engineer serves as the dedicated technical owner for an assigned portfolio of clients. This role combines systems administration, network engineering, infrastructure optimization, and customer support to ensure client environments remain secure, reliable, and aligned with industry best practices.
You'll proactively assess client IT environments, identify opportunities for improvement, implement technical solutions, and serve as a trusted advisor while collaborating with internal engineering, project, and service teams.
Responsibilities
Serve as the primary technical resource for assigned client accounts
Perform proactive infrastructure assessments and technology health checks
Analyze client networks, servers, cloud services, and security posture for optimization opportunities
Recommend and implement infrastructure improvements and best practices
Provide onsite technical support for escalated issues, installations, and troubleshooting
Configure, maintain, and support networking equipment including firewalls, switches, wireless access points, VLANs, and VPNs
Administer Microsoft 365, Windows Server, Active Directory, Group Policy, DNS, DHCP, and Windows operating systems
Support endpoint security, backup, and disaster recovery solutions
Collaborate with vCIOs, Project Engineers, and Service Desk teams to identify risks and implement solutions
Maintain accurate documentation of client environments, configurations, credentials, and processes
Communicate technical findings and recommendations clearly to clients
Help maintain infrastructure, security, and operational standards across client environments
Qualifications
Required
2+ years of IT support, Network Administration, or Managed Services (MSP) experience
Hands-on experience supporting Microsoft-based environments
Experience with Microsoft 365 administration
Working knowledge of Windows Server, Active Directory, Group Policy, DNS, and DHCP
Experience configuring and troubleshooting:
Firewalls
Managed Switches
Wireless Access Points
VLANs
VPNs
Strong troubleshooting and analytical skills
Excellent communication and customer service abilities
Ability to work independently while managing multiple client environments
Valid driver's license with the ability to travel locally
Preferred
MSP experience
Experience with ConnectWise, Datto, Kaseya, or similar PSA/RMM platforms
IT Glue or similar documentation platform experience
PowerShell scripting or automation experience
macOS support experience
Industry certifications such as:
CompTIA Network+
CompTIA Security+
Microsoft Certifications
Cisco Certifications
Travel
Local travel to client sites as needed
Reliable transportation and valid driver's license required
Primarily daytime travel with minimal overnight travel
Interested in hearing more? Easy Apply now by clicking the "Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy
This Jobot Job is hosted by: Ben Koester
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $80,000 - $95,000 per year
A bit about us:
We are a growing Managed IT Services Provider (MSP) dedicated to helping businesses maximize the performance, security, and reliability of their technology environments. Our team partners closely with clients to proactively manage their infrastructure, reduce risk, and implement technology solutions that support long-term business success.
We believe in building lasting client relationships through exceptional service, technical expertise, and a proactive approach to IT. Our collaborative culture encourages continuous learning, professional growth, and the opportunity to work with a wide range of technologies across diverse client environments.
Why join us?
Competitive Compensation based on experience
Comprehensive Benefits including Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off & Paid Holidays
Ongoing technical training and certification support
Opportunity to work with the latest Microsoft, networking, and cloud technologies
Exposure to a variety of client environments and infrastructure projects
Career advancement within a growing Managed Services organization
Collaborative, team-oriented culture with experienced engineers
Local travel with the ability to work directly with clients and make a meaningful impact
Job Details
he Technology Success Engineer serves as the dedicated technical owner for an assigned portfolio of clients. This role combines systems administration, network engineering, infrastructure optimization, and customer support to ensure client environments remain secure, reliable, and aligned with industry best practices.
You'll proactively assess client IT environments, identify opportunities for improvement, implement technical solutions, and serve as a trusted advisor while collaborating with internal engineering, project, and service teams.
Responsibilities
Serve as the primary technical resource for assigned client accounts
Perform proactive infrastructure assessments and technology health checks
Analyze client networks, servers, cloud services, and security posture for optimization opportunities
Recommend and implement infrastructure improvements and best practices
Provide onsite technical support for escalated issues, installations, and troubleshooting
Configure, maintain, and support networking equipment including firewalls, switches, wireless access points, VLANs, and VPNs
Administer Microsoft 365, Windows Server, Active Directory, Group Policy, DNS, DHCP, and Windows operating systems
Support endpoint security, backup, and disaster recovery solutions
Collaborate with vCIOs, Project Engineers, and Service Desk teams to identify risks and implement solutions
Maintain accurate documentation of client environments, configurations, credentials, and processes
Communicate technical findings and recommendations clearly to clients
Help maintain infrastructure, security, and operational standards across client environments
Qualifications
Required
2+ years of IT support, Network Administration, or Managed Services (MSP) experience
Hands-on experience supporting Microsoft-based environments
Experience with Microsoft 365 administration
Working knowledge of Windows Server, Active Directory, Group Policy, DNS, and DHCP
Experience configuring and troubleshooting:
Firewalls
Managed Switches
Wireless Access Points
VLANs
VPNs
Strong troubleshooting and analytical skills
Excellent communication and customer service abilities
Ability to work independently while managing multiple client environments
Valid driver's license with the ability to travel locally
Preferred
MSP experience
Experience with ConnectWise, Datto, Kaseya, or similar PSA/RMM platforms
IT Glue or similar documentation platform experience
PowerShell scripting or automation experience
macOS support experience
Industry certifications such as:
CompTIA Network+
CompTIA Security+
Microsoft Certifications
Cisco Certifications
Travel
Local travel to client sites as needed
Reliable transportation and valid driver's license required
Primarily daytime travel with minimal overnight travel
Interested in hearing more? Easy Apply now by clicking the "Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy
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