Store Operations Manager (GM)

@ Insomnia Cookies

Store Operations Manager (GM)

Posted 7 months ago

This job is still taking applications, but it's been up a while.

About the job

Insomnia Cookies, founded in a dorm, is a fast-growing cookie delivery brand with over 300 stores, focused on creating a fun, high-quality experience for customers and employees. The role emphasizes leadership, customer service, and store operations in Boston.

Requirements

3+ years management experience
Leadership in restaurant/retail
Customer service skills
Tech-savvy with business software
Availability for evening shifts

Qualifications

Experience with retail/restaurant software
Familiarity with convection ovens
Benevolent leadership style
Strong hospitality skills
Team management experience

Full job description

Insomnia Cookies is expanding and looking for strong management to join our team at our team in the Philadelphia, PA market. We are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:

· Competitive base salary + quarterly bonus compensation package.

· $50.00 per month cellphone data plan stipend.

· Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.

· 401K with contribution match.

· 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.

· Enrollment in our Cookie College learning/training platform.

· FREE cookies, awesome swag and so much more!

Job Duties & Position Focus:

· Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.

· Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.

· Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.

· Manage and audit inventory to maintain proper controls.

· Create and execute fun, local marketing drops.

· Create and drive in-store recognition programs/contests.

What we seek:

· 3+ years of management/leadership experience in a restaurant or retail establishment

· Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)

· Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business

· An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests

· A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System

· Familiarity with using commercial convection ovens - a plus

Insomnia Cookies is proudly compliant with Philadelphia's Fair Chance Hiring Law - Fair Chance Hiring law poster | Philadelphia Commission on Human Relations | City of Philadelphia

Insomnia Cookies complies with Philadelphia’s Fair Chance Regulations

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

Show full description

Similar jobs in Columbus, OH

See all Store Operations Manager jobs