Clinical Concierge

@ Lehigh Valley Health Network
Lehigh Valley Health Networklehighvalleyhealthnetwork.com

Clinical Concierge

East Stroudsburg, PA
Posted today

About the job

Lehigh Valley Health Network is a leading healthcare provider focused on patient care, community well-being, and staff growth. The Clinical Concierge role involves guiding patients, managing documentation, and supporting insurance and billing inquiries to improve patient satisfaction and streamline services.

Requirements

  • Excellent communication skills
  • Patient service experience
  • Attention to detail
  • Ability to coordinate care

Qualifications

  • High school diploma or equivalent
  • Strong interpersonal skills
  • Organizational skills
  • Team player

Full job description

Lehigh Valley Health Network (LVHN) is seeking a compassionate Clinical Concierge to enhance the patient experience in our Healthcare & Medical Services department. In this role, you will be the first point of contact for patients, guiding them through check-in, registration, scheduling, and wayfinding while ensuring accurate documentation in our EHR. You will coordinate closely with nurses and clinicians, support insurance and billing inquiries, and provide timely updates to patients and families. LVHN offers a collaborative culture focused on excellence, community well-being, and growth opportunities across our dynamic healthcare network.
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