Customer Service Representative

@ Sagility
Sagilitysagility.com

Customer Service Representative

Memphis, TN
Posted 1 day ago

About the job

Sagility specializes in healthcare support, providing remote customer service roles focused on resolving benefits questions, processing transactions, and documenting interactions.

Requirements

  • Strong communication skills
  • Ability to handle inquiries
  • Experience with customer service
  • Tech-savvy and detail-oriented

Qualifications

  • High school diploma
  • Ability to work remotely
  • Knowledge of healthcare systems
  • Customer-focused attitude

Full job description

Sagility is hiring a Work from Home Customer Service Representative to support healthcare members via phone, chat, and email. In this role, you will handle benefits questions, resolve issues, process simple transactions, and document all interactions accurately in our systems. You will follow HIPAA and company guidelines, use knowledge bases and scripts, and escalate complex cases when needed. Sagility offers paid training, growth opportunities, and a supportive, mission-driven culture focused on improving healthcare experiences for patients and members nationwide.
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