Assistant Community Manager

@ Flow

Assistant Community Manager

Posted 2 weeks ago

About the job

Flow reimagines living, work, and connection by creating vibrant, human-centered communities across various property types, focusing on residents' experiences and fostering community engagement.

Requirements

Experience in property management
Customer service skills
Financial transaction knowledge
Proficiency in MS Office
Knowledge of rental laws

Qualifications

Bachelor's degree preferred
1-2 years property experience
Experience with leasing
Strong organizational skills
Knowledge of fair housing laws

Full job description

About the Company

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

About the Role

The Assistant Community Manager supports the General Manager in overseeing the daily operations of the property, with a primary focus on financial administration, resident relations, and operational support. This role manages day-to-day financial transactions, including collecting and posting rent, fees, and other payments, preparing daily bank deposits, generating financial reports through property management systems, and partnering with the accounting team to reconcile discrepancies. The Assistant Community Manager also helps ensure residents adhere to the terms of their lease agreements while contributing to a positive resident experience and the overall performance of the community. This role reports directly to the General Manager.

Responsibilities

Leasing & Sales

Support the property’s leasing and occupancy goals by delivering an exceptional prospect experience from first inquiry through move-in.

Conduct property tours, qualify prospective residents, present available apartment homes, and guide prospects through the leasing process.

Process lease applications, renewals, move-ins, and move-outs while ensuring accuracy and compliance with company standards.

Partner with the marketing and operations teams to maximize occupancy, revenue, and resident retention.

Build meaningful relationships with prospective residents while confidently asking for the lease and closing opportunities.

Resident Experience

Support and help coordinate the day-to-day operations of Flow’s Resident Experience Team.

Deliver an elevated resident experience by responding to resident inquiries, concerns, and service requests in a timely, professional, and solution-oriented manner.

Assist in planning and supporting community events and resident engagement initiatives that foster a strong sense of community.

Promote resident satisfaction and retention by proactively resolving concerns and ensuring consistent communication throughout the resident lifecycle.

Enforce community policies and lease terms fairly and consistently while maintaining a hospitality-first approach.

Support the Community Manager with resident lease compliance, including collections, notices, and eviction processes in accordance with company policies and applicable laws.

Financial Administration

Collect and accurately process rent payments, security deposits, fees, and other resident transactions.

Monitor delinquent accounts, communicate with residents regarding outstanding balances, and partner with the Community Manager on collection efforts.

Prepare daily, weekly, and monthly financial reports while maintaining accurate resident and financial records.

Review invoices for accuracy and submit approved expenses to the Accounting team for processing.

Ensure resident accounts are maintained accurately and support revenue optimization through timely administration of lease charges and collections.

Property Operations

Partner with the Community Manager and Maintenance team to ensure service requests are completed promptly and residents receive exceptional service.

Conduct routine property inspections to maintain community appearance, safety, and operational standards.

Coordinate with vendors and contractors to support the day-to-day operation of the community.

Serve as the on-site operational lead in the absence of the Community Manager by coordinating daily priorities, supporting team operations, and ensuring compliance with company policies and procedures.

Support the day-to-day operation of Flow’s furnished and short-term rental offerings, where applicable.

Compliance & Administration

Maintain accurate resident records, lease documentation, and property files in accordance with company policies.

Support budgeting efforts by monitoring expenses and identifying opportunities to improve operational efficiency.

Ensure compliance with Fair Housing regulations and all applicable federal, state, and local laws.

Process resident move-outs, security deposit dispositions, and lease terminations in accordance with company procedures and legal requirements.

Ideal Background:

Bachelor's Degree or equivalent experience preferred
Minimum of 1-2 years of experience in property management, leasing, or customer service.
Experience in Class A high-rise multifamily residential required
Management and/or leasing experience preferred
Experience with sales, marketing, and financial data required
Proficient in computer software including but not limited to G-Suite and Microsoft Office (Excel, Word) required
Experience with Yardi, Payscan, Rent Cafe, Commercial Cafe, and Bluemoon preferred
Strong customer service, problem solving, and interpersonal skills required
Strong organizational skills and attention to detail requiredKnowledge of rental contracts and property and anti-discrimination laws preferred
Ability to work in a fast-paced environment and manage multiple priorities.
Understanding of Fair Housing regulations and compliance.
Experience in multi-family housing or residential property management.

Benefits

We take care of our people so they can do their best work.

Health and WellnessComprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
Time OffPTO and paid holidays.
Financial401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
Life at FlowWeekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.

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