Store Supervisor

Store Supervisor – San Francisco, CA

Join an innovative entertainment group bringing memorable guest experiences to the heart of San Francisco. This hands-on leadership role is perfect for someone who thrives in energetic, customer-facing environments and is eager to develop their career in a company that values team spirit, fun, and growth.

Store Supervisor Benefits & Compensation

• Competitive base pay
• Comprehensive medical, dental, and vision insurance
• 401(k)
• Paid time off
• Ongoing training, development, and clear paths for career advancement
• Employee discounts and complimentary game play
• Access to an employee assistance program
• Dynamic, supportive, and inclusive workplace culture

Store Supervisor Requirements & Qualifications

• 1–2+ years of experience in retail, hospitality, entertainment, or similar guest-focused environments
• Previous supervisory or team leadership experience strongly preferred
• Experience supporting or overseeing 10+ employees is a plus
• Strong communication, customer service, and conflict-resolution abilities
• Problem-solving mindset and hands-on approach
• Comfortable with basic maintenance and use of hand/power tools
• Willingness to work a flexible schedule, including weekends, evenings, and holidays
• Ability to stand for extended periods and lift up to 50 lbs
• Comfortable in high-energy settings with lights, music, and special effects

Store Supervisor Preferred Background & Skills

• Working knowledge of Microsoft Office or similar business tools
• Experience in fast-paced attractions, fitness centers, or entertainment venues

Store Supervisor Day-to-Day Responsibilities

• Oversee daily shift operations, delegating tasks and supporting team members for smooth experiences
• Train and coach staff, reinforcing service and operational standards
• Deliver positive, engaging customer service from check-in through guest departure
• Manage check-ins, bookings, payments, and front-of-house transactions
• Address customer questions, concerns, and escalate when needed
• Troubleshoot and resolve basic technical and maintenance issues to ensure uninterrupted attractions
• Maintain inventory systems and communicate supplies or maintenance needs to leadership
• Contribute to a clean, safe, and organized environment at all times
• Lead by example, promoting a positive, solutions-oriented workplace

If you’re ready to lead a team where energy, teamwork, and exceptional guest experiences are at the heart of each day, this could be your next great role.