Senior IT Manager (Boston)

@ Lendbuzz

Senior IT Manager (Boston)

Posted 11 months ago

This job is still taking applications, but it's been up a while.

About the job

Lendbuzz develops innovative credit access solutions for underserved borrowers. The Senior IT Manager leads IT strategy, manages teams, and ensures secure, compliant operations supporting growth and innovation.

Requirements

8+ years IT management experience
3+ years leadership role
Experience with ITSM, SaaS, networking
Manage macOS endpoints, help desk teams
Implement security protocols

Qualifications

Bachelor’s degree in relevant field
Strong leadership and communication
Experience with IT strategies
Problem-solving in fast environments
Knowledge of enterprise technologies

Full job description

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are seeking a highly skilled and hands-on Senior Manager, IT Systems to lead our IT department. The ideal candidate will be responsible for developing and implementing IT strategies, managing a team of IT professionals, and ensuring the successful execution of IT initiatives that support our business growth and innovation. The candidate should possess current knowledge of modern enterprise technologies and best practices, with the ability to create strategic plans and lead their execution. We’re looking for someone who can guide and empower the team to deliver high-impact IT solutions across the organization.

Key Responsibilities:

Leadership & Strategy
Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote)
Build the IT roadmap (12–18 months) aligned to business goals, security posture, support scale and enterprise readiness, and compliance needs
Own IT budget, vendor management, and license utilization

IT Operations & Service Management

Run ITIL-aligned ITSM (incident, request, problem, change); maintain clear SLAs/OLAs and reporting
Oversee global onboarding/offboarding, joiners-movers-leavers automation, and asset lifecycle
Drive knowledge base, self-service, and automation to reduce MTTR and ticket volume

Identity, Access & Endpoints

Own identity & access management (e.g., Okta/Azure AD), MFA/SSO policies, lifecycle/role mapping
Manage macOS/Windows endpoints via MDM (e.g., Kandji/Jamf, Intune) with baselines and zero-touch
Enforce device compliance, patching, EDR, disk encryption, and secure configurations

SaaS & Collaboration

Govern SaaS portfolio (e.g., Google/Microsoft 365, Slack, Zoom, Atlassian, HRIS, CRM)
Implement access reviews, least-privilege policies, app hygiene, and data retention/backup strategies

Networks & Office IT

Own corporate networking (LAN/WAN/Wi-Fi, SD-WAN, VPN/ZTNA), meeting rooms, and print services
Ensure reliable IT facilities for Boston HQ, Tel Aviv office and remote sites

Security, Compliance & Resilience

Partner with Security on standards (SOC 2, SOX, GLBA, etc), audits, and evidence collection
Maintain IT controls: configuration management, change control, backups, DR testing, access reviews, and logging
Lead IT’s role in BCP/DR and incident response; manage vendor risk for IT suppliers

Key Requirements:

Minimum of 8 years of experience in IT management, with at least 3 years in a leadership role
Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferred
Proven ownership of identity & endpoint management, SaaS administration, corporate networking, and ITSM at scale
4+ years of experience managing and deploying configurations ownership of 100+ macOS endpoints using JAMF or similar MDM tools
4+ years of Experience managing/orchestrating IT help desk teams via tools such as JIRA
Experience implementing ZTNA, SSO, SAML, RBAC-based authentication, and zero-touch onboarding
4+ years of experience implementing and managing SaaS services (e.g., Google Workspace, SSO platforms)
Experience managing networking infrastructure across distributed locations
Proven track record of developing and implementing IT strategies that drive business growth and innovation
Strong leadership and communication skills, with the ability to motivate teams and engage with senior stakeholders
Strong analytical and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment

We believe:

Diversityis a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.

Compassionis a strength. We care about our customers and look to build long-term relationships with them.

Simplicityis a key feature. We work hard to make our forms and processes as painless and intuitive as possible.

Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.

Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.

If you believe these things too then we would love to hear from you!

Background Checks

After an offer is accepted, Lendbuzz conducts a pre-employment background check. Any evaluation of the background check will be subject to an individualized assessment, taking into account the applicant’s or employee’s specific record and the responsibilities and requirements of the particular role.

A Note on Recruiting Outreach

We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @lendbuzzcareers.com). Please note that all legitimate emails from our team come from @lendbuzz.com. We will never ask for sensitive information or conduct interviews via messaging apps.

Show full description

Similar jobs

See all Senior IT Manager jobs