Service Manager

If you're a hands-on leader with a strong mechanical background and a passion for building high-performing teams, this is an opportunity to lead a busy heavy equipment repair operation where your expertise truly matters. Join a long-established, industry-leading material handling company with a reputation for investing in its people, delivering exceptional customer service, and maintaining a culture built on integrity, safety, and continuous improvement. In this role, you'll oversee a skilled team responsible for repairing, rebuilding, and refurbishing some of the most specialized and valuable equipment in the industry while ensuring projects stay on schedule, on budget, and exceed customer expectations.

Service Manager Benefits

• Competitive salary up to $92K (DOE) with bonus potential
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Stable, growing company with over 80 years of success
• Leadership role with autonomy and opportunity for career advancement
• Supportive, team-oriented culture focused on safety and continuous improvement

Service Manager Requirements

• 5+ years of leadership experience in a repair shop, fleet maintenance, heavy equipment, or similar mechanical environment
• Strong mechanical aptitude with the ability to troubleshoot and assist technicians when needed
• Experience leading, coaching, and developing technicians and support staff
• Excellent customer communication skills, especially over the phone
• Ability to prioritize multiple projects while meeting deadlines and customer expectations
• Experience managing or coordinating parts inventory is highly preferred
• Strong organizational, planning, and problem-solving skills
• Proficiency with shop management systems and basic computer applications
• Commitment to safety, quality workmanship, and ethical leadership

Service Manager Responsibilities

• Lead and develop a team of service technicians and parts personnel to achieve operational excellence
• Coordinate repairs, rebuilds, and refurbishments of forklifts, aerial lifts, heavy equipment, railcar movers, and other industrial machinery
• Manage workflow to ensure projects remain on schedule and within budget
• Monitor Work in Process (WIP) and proactively resolve bottlenecks
• Ensure parts availability by coordinating inventory and ordering requirements
• Communicate weekly repair updates with customers and maintain exceptional customer relationships
• Promote and enforce a strong culture of safety, quality, and accountability
• Coach technicians, assist with troubleshooting, and remove obstacles that impact productivity
• Track key performance metrics and identify opportunities to improve efficiency and profitability
• Partner with leadership to drive operational improvements and deliver an outstanding customer experience