Customer Service Representative

CUSTOMER SERVICE DUTIES AND RESPONSIBILITIES: 

• Providing a superior customer service experience to all walk-in contact and phone contact customers 

• Generates and develops new business to meet specified production goals. 

• Maintains and nurtures existing client relationships. 

• Responds to all inquiries and requests in a timely and professional manner. 

• Understands and communicates information regarding company products, services, policies, and procedures to new and existing clients. 

• Possesses and maintains thorough knowledge of auto body parts and automotive industry product information. 

• Performs other related duties as assigned by management. 

• Sage 300 order entry  

CUSTOMER SERVICE QUALIFICATIONS: 

• High School Diploma/GED equivalent required. 

• Bachelors (Preferred) 

• Bilingual, in English, and Spanish. 

• Customer service background. 

• Prior abrasives experience and knowledge of glass preferred. 

• Must be a self-starter and proactive. 

• Commitment to excellence and high standards. 

• Excellent written and verbal communication skills. 

• Good judgment with the ability to make timely and sound decisions 

• Creative, flexible, and innovative team player 

• Strong organizational skills; able to manage priorities and workflow. 

• Proficient in Microsoft Office. 

• Microsoft Excel 

CUSTOMER SERVICE PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

• Occasionally required to stand and walk 

• Continually required to sit 

• Continually required to utilize hand and finger dexterity 

• Continually required to talk or hear 

• Continually utilize visual acuity to use a keyboard 

• Occasionally required to lift/push/carry items up to 50 pounds 

CUSTOMER SERVICEJOB TYPE: 

• Full-time 

CUSTOMER SERVICE SCHEDULE: 

• Store Hours: Monday-Friday 8:00 AM-5 PM