Lobby Concierge

About Us

At JW Marriott Anaheim Resort, luxury hospitality meets purpose and possibility. Located steps from Disneyland® Resort, the Anaheim Convention Center, and the vibrant Anaheim Garden Walk, our modern, design-forward hotel offers associates the opportunity to create meaningful guest experiences at one of Southern California’s premier destinations. With signature dining, a rooftop bar, resort-style amenities, and thoughtfully designed spaces focused on wellness and connection, we pride ourselves on delivering service that is both elevated and genuine. Our resort is conveniently accessible, with multiple public transit options nearby, making commuting easier for team members across Orange County. We also support our associates with free parking and complimentary hot buffet meals during breaks, because we believe taking care of our team is essential to taking great care of our guests.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $29.15 - $29.15 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Essential Duties and Responsibilities

• Answer questions regarding or making reservations for dining, entertainment, sports events, recreation, tours, health and beauty, childcare, transportation, cultural activities, shopping, and other services.

• Provide directions to hotel facilities or events.

• Notify/assist guests of receipt of facsimiles, mail, messages, and packages.

• Maintain current information and materials regarding hotel, services, and attractions.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job duties as assigned.

Qualifications and Skills      

• One year experience in a public contact position.

• Hotel experience preferred.

• Ability to establish and maintain effective working relationships with guests and associates.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.