Assistant Housekeeping Manager

@ fourseasons
fourseasonsfourseasons.com

Assistant Housekeeping Manager

New Orleans, LA
Posted 3 weeks ago

About the job

Four Seasons offers luxury experiences with a focus on employee culture. The Assistant Housekeeping Manager role oversees housekeeping operations, ensuring high standards and guest satisfaction in a dynamic, high-end hotel environment.

Requirements

  • 2-4 years housekeeper head experience
  • Excellent communication skills
  • Computer proficiency (HotSOS, Opera)
  • Fluent in English, bilingual preferred
  • Experience in Laundry preferred

Qualifications

  • Leadership skills
  • Interpersonal skills
  • Ability to operate systems
  • Fast-paced environment adaptability
  • Flexibility in schedule

Full job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.

About The Role

Four Seasons Hotel and Residences New Orleans is seeking candidates to join our team as our Assistant Housekeeping Manager. In this role, you will lead and inspire the Housekeeping team to deliver exceptional cleanliness and comfort, ensuring guest rooms and public areas consistently reflect the highest standards of Four Seasons.

What You'll Do

  • Lead, train, schedule, and coach the Housekeeping team fostering high performance through ongoing feedback, performance evaluations, and corrective action when necessary.

  • Oversee daily housekeeping operations by assigning and monitoring workloads, inspecting guest rooms and public areas to ensure brand standards are met, coordinating maintenance requests, managing floor inventory and supplies, and releasing completed guest rooms for occupancy.

  • Work closely with hotel departments to ensure a flawless guest experience that consistently exceeds Four Seasons standards and expectations.

What You Bring: 

  • Two to four years of previous experience in Housekeeping department head positions 

  •  Exceptional communication and interpersonal skills

  • Ability to operate computer equipment and computer systems including HotSOS, Opera, BirchStreet, and Microsoft Office Suite.

  • Reading, writing and oral proficiency in the English language

  • Bilingual skill preferred

  •  Experience in Laundry preferred

What To Expect:

  • Work in a dynamic, fast-paced environment where collaboration with team members and cross-functional departments is essential to delivering exceptional guest experiences.

  • Work a flexible work schedule that includes mornings, days, nights, weekends and holidays. Extended shifts may also be needed.

  • Conduct Pre-Arrival inspections of VIP rooms.

What We Offer

  • Rewarding Work Culture

  • Excellent Mentoring, Training and Development Opportunities

  • World Class Medical, Dental, and Vision Insurance Program

  • Discounted Accommodations at Four Seasons Worldwide after 6 Months

  • Holiday and Vacation pay (9 paid Holidays including Mardi Gras)

  • Complimentary employee meals prepared by the Four Seasons Culinary Team

  • Complimentary dry cleaning of employee uniforms

  • Discounted parking

  • 401k participation with a company matching program

Learn more about Four Seasons:  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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