Guest Service Agent

@ LE0103 Drury Hotels Company LLC
LE0103 Drury Hotels Company LLCle0103druryhotelscompanyllc.com

Guest Service Agent

Posted 5 days ago

About the job

Drury Hotels offers a great work environment with growth opportunities, benefits, and bonuses. As a Guest Service Agent, you'll ensure positive guest experiences, handle front desk tasks, and promote a welcoming atmosphere.

Requirements

  • Friendly, organized communicator
  • Attention to detail
  • Handle money and office tasks
  • English language skills
  • Able to work alone

Qualifications

  • Warm and friendly manner
  • Multitasking ability
  • Experience with cash handling
  • Ability to follow instructions

Full job description

Starting pay $17 an hour, full and part time available. Great benefits package and bonuses!

Property Location:

Drury Inn & Suites - 4109 Parkway Centre Drive , Grove City, Ohio 43123

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US


So. Much. More.


Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

  • Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

  • Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights

  • Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

  • Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

  • Retirement - Company-matched 401(k)

  • Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

  • Assist guests in a friendly, efficient, courteous, and professional manner. 

  • Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. 

  • Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

  •  Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude. 

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

  • Warm and friendly manner in relating to and interacting with the public

  • Demonstrated attention to detail while handling multiple tasks simultaneously

  • Familiarity with handling money, making change, and using office machines in day-to-day activities

  • Ability to speak and receive direction (written and verbal direction) in English

  • Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!

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