Job Details
Responsibilities
- Respond promptly and professionally to customer inquiries via phone and email.
- Accurately enter and process customer orders received through phone, email, and other communication channels.
- Manage and coordinate rush orders to ensure customer expectations are met.
- Build and maintain long-term relationships by providing outstanding customer service.
- Support the sales team by addressing customer requests and facilitating solutions.
- Maintain regular communication with the Customer Service Manager regarding customer needs and order status.
- Develop a thorough understanding of production capabilities, lead times, and scheduling requirements.
- Prepare and provide cost estimates based on customer specifications and requests.
- Collaborate with fellow Customer Service Representatives to ensure seamless customer support and workload coverage.
- Obtain supplier quotations, process purchase orders, and coordinate vendor communications as needed.
- Perform additional duties and special projects as assigned.
Qualifications
- Strong communication, organizational, and problem-solving skills.
- Ability to effectively manage multiple priorities in a fast-paced environment.
- Commitment to providing exceptional customer service.
- Proficiency with computer systems and order-entry processes.
- Corrugated packaging industry experience preferred.
- High school diploma or equivalent required; college degree preferred.
Compensation & Benefits
The starting wage is $22-$26/hr depending on experience. Office hours are Monday - Friday 7:30am - 4:00pm. In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, and company matching 401(k).
Company Overview
Started in 1933, Green Bay Packaging Inc. is a family owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, Wis., Green Bay Packaging Inc. employs over 4,600 team members and operates 40 facilities in 16 states, each with a dedication to innovative development of its products and forestry resources, with a focus on safety, sustainability, quality, and continuous improvement. For more information about Green Bay Packaging Inc., visit gbp.com.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.