Account Manager, Banking

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Under direct supervision, the Account Manager will be responsible for coordinating the account administration for Banking clients; responds to client inquiries, produces reports and oversees transaction processing. Also responsible for assisting Bankers in business development; creating client presentations and coordinating with the Operations servicing team.

Key responsibilities include:

1. Coordinates with Operations to execute daily client transaction activity and transaction processing including fees, payments and borrowing; handles inquiry resolution; obtains appropriate documentation necessary for credit underwriting, monitoring and credit file maintenance; requests and ensures systems information is up-to-date; execution of client servicing events, communicating with clients and other internal and external partners

2. Coordinates with the Operations team on deposit related transaction processing including account opening, exception clearing, overdrafts, etc.


3. Oversees development of appropriate action plans for client servicing and coordinates with other team members across disciplines to ensure execution and follow-up

4. Documents services provided, specialized procedures and ongoing written communications with client as appropriate in managing daily activity


5. Develops clear understanding of clients need behind service requests and communicates to service partners. Obtains appropriate information from partners and client to facilitate service changes or transactions

6. Assists Private Bankers with internal administration of accounts, business development and client presentations for Banking


7. Identifies service efficiency enhancements, process improvements and service delivery using creative and proactive measures

8. Communicates with clients regularly to inform them of account set-up or status, past due loans, document requests or other information


9. Develops and maintains working knowledge of loan agreements, financial statements and other documentation required to monitor client relationships

10. Is well versed in the compliance requirements for new accounts and relationships. Prepares compliance certificates, monitors loan document deficiencies and reviews compliance reports for adherence to policy and procedures


11. Reviews loan documents, submits loan requests for evaluation, may attend loan closings to help review documentation with clients, follows up on missing loan documentation

12. Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools


13. Participates in inter-discipline training within the office/region. Acts as a technical resource or expert for other account managers on process or procedures for delivery of service

14. Coordinates commercial/custom approval process by submitting requests for underwriting and loan documentation


15. Coordinates due diligence on loans such as obtaining money market rates, ordering of appraisals and other items necessary for loan booking

16. Proactively engages in the renewal process by reviewing reports of maturing credits and coordinates the receipt of required information from client for renewal process


17. Responsible for identifying and resolving problems within established guidelines


18. Expected to use some initiative but refer more complex problems to supervisors/experts


19. Works effectively as a team member but also independently


20. Knowledgeable of the core aspects of the job



21. Working towards becoming proficient in all areas of the job


22. Running and creating formal reports

The successful candidate will have:

Knowledge of banking products and services is required.

Analytical, problem solving, and organizational skills are required
3+ years’ experience, or equivalent, in financial servicing/accounting fields with client servicing background is preferred

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.