Director, Splunk Practice Leader

Business Development and Growth Leadership
•    Partner with sales, alliances, and executive leadership to define and execute the Splunk go-to-market strategy.
•    Develop relationships with Splunk and Cisco leaders, field sellers, solution teams, and partner managers to create joint account and co-sell opportunities.
•    Lead technical opportunity qualification, discovery workshops, executive presentations, demonstrations, architecture sessions, and pursuit strategy.
•    Translate customer business needs into differentiated Splunk solutions and clearly communicate value to executive and technical audiences.
•    Support proposals, RFP responses, estimates, architecture diagrams, pricing inputs, and Statements of Work.
•    Build qualified pipeline, help secure the first reference customers, and expand successful engagements into broader relationships.

Solution Architecture and Technical Leadership
•    Serve as TTEC Digital’s senior Splunk technical authority and trusted advisor for strategic pursuits and engagements.
•    Design secure, scalable, supportable solutions across Splunk Cloud, Splunk Enterprise, Enterprise Security, ITSI, Observability, and related capabilities.
•    Architect and lead Splunk integrations across a wide variety of CCaaS solutions, defining integration patterns, data ingestion strategies, telemetry models, security requirements, and scalable reference architectures.
•    Develop assessments, target architectures, implementation approaches, migration strategies, roadmaps, and operating models.
•    Own the technical quality of solution scope, assumptions, deliverables, dependencies, exclusions, estimates, and sales-to-delivery handoffs.
•    Maintain knowledge of Splunk and Cisco roadmaps, partner programs, competitive solutions, and emerging customer requirements.
Practice Development and Delivery Leadership
Build and Scale the Practice
•    Build the Splunk Professional Services Practice from the foundation, including its business plan, operating model, Professional Services service portfolio, staffing strategy, and growth roadmap.
•    Define market-ready services that may include assessments, health checks, Splunk Cloud migrations, deployments, optimization, advisory, managed services, security operations, IT operations, observability, automation, and data analytics.
•    Develop CCaaS-focused Splunk services and accelerators that support cross-platform monitoring, analytics, security, troubleshooting, operational intelligence, and customer experience use cases.
•    Create repeatable delivery methodologies, implementation frameworks, governance, quality controls, estimating models, Statements of Work, reference architectures, runbooks, and accelerators.
•    Establish how the practice qualifies, scopes, estimates, contracts, staffs, governs, delivers, supports, and expands customer engagements.
•    Develop practice plans covering bookings, revenue, backlog, utilization, margin, capacity, skills, investment needs, and growth priorities.
•    Collaborate across Cisco, AI, Cloud, Contact Center, Infrastructure, Security, Data, Managed Services, Sales Operations, and Project Management teams.
Delivery Excellence
•    Lead or provide architectural oversight for early engagements, then transition to portfolio and practice oversight as the team scales.
•    Establish delivery standards for architecture, implementation, documentation, testing, knowledge transfer, operational readiness, and acceptance.
•    Act as the senior escalation point for technical risk, scope issues, architecture decisions, and strategic customer concerns.
•    Ensure effective transitions among sales, architecture, delivery, project management, support, and managed services.
•    Convert lessons learned and customer feedback into improved methods, estimates, reusable assets, and training.
•    Serve as executive sponsor for strategic Splunk customers and support the development of approved references and success stories.

Talent Leadership
•    Define the roles, capabilities, and staffing model needed to grow a high-performing Splunk consulting team.
•    Recruit, onboard, coach, and develop architects, consultants, engineers, and project leaders as demand grows.
•    Establish career paths, competency expectations, certification plans, mentoring, and continuing education.
•    Build a culture centered on technical excellence, consulting discipline, accountability, collaboration, innovation, and client success.

Partner and Alliance Management
•    Own the professional services relationship with Splunk while coordinating closely with Cisco leadership and alliance teams.
•    Maintain alignment with partner program requirements, competencies, certifications, incentives, and technology direction.
•    Develop joint account strategies, field enablement, customer workshops, integrated offerings, and co-selling motions.
•    Communicate alliance opportunities, investments, requirements, risks, and results to internal leadership.

Measures of Success

•    Approved practice strategy, business plan, service portfolio, and go-to-market approach.
•    Qualified pipeline, first customer wins, successful delivery, repeat business, and client referenceability.
•    Accurate architecture, estimates, proposals, Statements of Work, and effective sales-to-delivery transitions.
•    Performance against approved bookings, revenue, backlog, utilization, margin, and delivery objectives.
•    Adoption of repeatable methodologies, accelerators, quality standards, and governance.
•    Productive Splunk and Cisco relationships, partner competencies, and a scalable team-based delivery model.

Required Qualifications
•    Significant hands-on experience with Splunk Cloud and Splunk Enterprise across architecture, design, implementation, integration, migration, optimization, and operations.
•    Expertise in one or more Splunk-aligned domains such as SIEM, security operations, observability, IT operations, service intelligence, automation, compliance, or enterprise data analytics.
•    Proven client-facing consulting experience in professional services, systems integration, technology consulting, or a vendor partner environment.
•    Architect-level experience with a Contact Center as a Service (CCaaS) platform is required; experience with Cisco contact center solutions is preferred.
•    Experience leading technical discovery, solution architecture, estimation, proposals, Statements of Work, presentations, and complex customer discussions.
•    Demonstrated ability to build, launch, lead, or materially grow a consulting practice, service line, technical capability, or portfolio of offerings.
•    Experience developing go-to-market strategies, service offerings, delivery methodologies, reusable assets, and business plans.
•    Understanding of professional services economics, including bookings, revenue, backlog, utilization, margin, staffing, demand management, and delivery risk.
•    Strong executive presence, written communication, commercial judgment, and the ability to translate technology into business outcomes.
•    Ability to operate independently in a build-it-yourself environment while collaborating effectively across sales, alliances, and delivery teams.
•    Bachelor’s degree in technology-related discipline or equivalent relevant experience.

Preferred Qualifications
•    Current or previous advanced Splunk certification, such as Splunk Architect or Splunk Administrator.
•    Experience with Splunk Enterprise Security, Splunk IT Service Intelligence, or Splunk Observability.
•    Experience hiring, developing, mentoring, and leading technical consulting teams.
•    Experience with managed services, recurring services, or ongoing advisory models.
•    Familiarity with Cisco technologies, partner programs, sales motions, or professional services.
•    Experience integrating Splunk with multiple CCaaS, customer experience, CRM, cloud, networking, security, infrastructure, and enterprise data platforms.