The Opportunity:
The Dispatcher position will be responsible for scheduling and dispatching drivers for routes to deliver products to our customer locations.
Shift: Mon-Fri, 10am - 6pm or 11am - 7pm
Pay Rate: $26 - 28/hour
Location: Livonia, MI 48150
How you will impact Smurfit Westrock Packaging Solutions:
- Receive order requests from branch staff.
- Plan and map routes for drivers
- Schedule deliveries to maximize efficiency and meet delivery deadlines.
- Utilize computer-aided dispatch system to contact drivers and plan/adjust routes.
- Maintain required reports and compliance with DOT regulations.
- Receive and respond to calls for assistance from drivers.
- Provide outstanding customer service during delivery and pick-up operations.
- Follow all safety rules for equipment, material handling and transport as required by DOT, OSHA, and Victory safety program.
- Communicate effectively with operations staff about customer concerns and inventory issues.
- Coordinate last-minute or unscheduled deliveries to meet customer needs.
- Other duties as assigned.
What you need to succeed:
- High school diploma or equivalent
- Two or more years of transportation industry dispatch required with knowledge of DOT policies and practices.
- One or more years’ experience as a truck driver preferred.
- General fluency in English required, verbal and written.
- Basic computer literacy required, knowledge of Microsoft Windows preferred
Physical Requirements
- Position requires regular keyboarding, sitting, standing, and walking. Work is performed in both an office environment and warehouse floor where incumbent may be exposed to environmental noises and hazards.
- Use of proper personal protection equipment is required depending on the location and potential hazards including safety shoes, safety vest, bump cap, gloves, hearing protection, safety glasses, and respiratory protection.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The work environment is usually moderate to noisy.
What we offer
- Corporate culture based on integrity, respect, accountability, and excellence
- Comprehensive training with numerous learning and development opportunities
- An attractive salary reflecting skills, competencies, and potential.
- A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of the daily work
Benefits include:
- Medical w/ HSA
- Dental Vision
- Mental Health
- 401(k) with 5% company match
- Paid vacation time & holidays
- Life Insurance & AD&D
- Short- & Long-term Disability Insurance
- Tuition Reimbursement.
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