• Establish, collaborate, and maintain relationships with applicable Coordination Entities, Emergency Service Providers, outpatient clinics, and other providers/entities to share information and ensure that the needs of the person are fully met.

• Provide individual and group supervision to clinical staff, ensuring adherence to agency standards and regulatory requirements.

• Support the professional development of clinical staff within Outpatient Services through regular and ad hoc supervision.

• Provide crisis intervention assistance to people served through direct intervention or warm handoffs and referrals as appropriate.

• Oversee the development and implementation of Safety Plans and Crisis Prevention and Response Plans.

• Build relationships with Persons and develop shared understanding of Persons’ goals and the steps necessary to achieve goals.

• Participate in On-Call rotation and critical incident review process. 

• Provide individual and group clinical supervision to licensed and unlicensed clinicians.

• Review assessments, treatment plans, progress notes, and clinical documentation for quality and compliance.

• Support staff in complex clinical decision-making, risk assessment, crisis intervention, and care planning.

• Promote evidence-based practices and professional development.

• Maintain an ongoing caseload of a minimum of 10 weekly clients

• Provide administrative supervision responsibilities such as hiring input, onboarding, training, performance feedback, corrective action, and staff retention support.

• Monitor productivity, access, and service delivery expectations, including caseloads, utilization, appointment availability, no-show trends, and timely follow-up.

• Ensure compliance with payer, licensing, accreditation, and agency requirements, including authorizations, medical necessity, treatment-plan timelines, and documentation standards.

• Oversee intake, assignment, discharge, and transition workflows to support appropriate level of care and continuity of care.

• Partner with psychiatric prescribers and nursing staff to support integrated care, medication management coordination, and communication around clinical changes.

• Review and respond to risk-management issues, including mandated reporting, duty to warn/protect, hospitalization coordination, incident reporting, and follow-up after critical events.

• Use data and quality indicators to improve program performance, such as engagement, outcomes, discharge reasons, hospitalizations, client satisfaction, and referral patterns.

• Support program development and workflow improvement, including group offerings, referral pathways, clinical protocols, and service expansion.

• Ensure culturally responsive, trauma-informed, and person-centered care is consistently reflected in supervision, documentation, and service delivery.

• Serve as a liaison with internal Open Sky programs and external referral partners to support coordinated outpatient access and continuity of care.

• Provide backup clinical consultation or coverage when urgent issues arise or when assigned clinicians are unavailable.

• Ensure staff practice within scope of licensure and credentialing requirements, especially for independently licensed, pre-licensed, and unlicensed clinicians

Experience & Qualifications

• Clinical Master’s Degree and (LICSW, LCSW, LMHC), required. Independent licensure with 2.5+ years of licensure to supervise multiple disciplines, required.

• Expertise in treatment of individuals with mental health disorders, including knowledge of substance abuse and dual diagnosis treatment, required.

• Experience working with multidisciplinary teams with diverse racial, ethnic, and socioeconomic backgrounds, highly desired.