Store Manager, San Diego

@ The Black Tux

Store Manager, San Diego

Posted 88 months ago

This job is still taking applications, but it's been up a while.

About the job

The Black Tux designs modern formal wear with high-quality fabrics, offers personalized fitting, and focuses on exceptional customer service through physical showrooms and online options.

Requirements

2-4 years retail management
Experience in sales and team leadership
Strong communication skills
Familiarity with Shopify
Willing to travel occasionally

Qualifications

Experience in menswear or startup environment
Proactive and collaborative attitude
Ownership mindset
Customer-focused approach
Ability to manage operations and sales

Full job description

Who we are

About The Black Tux

We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.

About the team

In this role, you'll be joining the Retail team. The Retail team spans across 7 brick and mortar showrooms and over 40 Nordstrom locations, all crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way. Our retail team ensures our customers have the support they need to become the best version of themselves.

What you'll do

To further this important mission, we are looking for an engaging Showroom Manager to help us drive sales performance while delivering an exceptional customer experience.. The team member will partner with the Retail leadership to develop a high performing team, execute operational excellence, and achieve showroom performance goals. . In this role, you will focus on executing processes and procedures that ensure the showroom exceeds performance targets, and maintains brand consistency. This role will be based out of our San Diego Showroom.

*This position does not offer relocation assistance.*

Model exceptional selling behaviors on the floor, leading by example in customer engagement, product knowledge, and closing techniques
Partner with associates on personalized follow-up and client outreach to build repeat business and long-term customer relationship
Coach associates in real time on the floor, using observation and immediate feedback to sharpen selling skills and build confidence in every customer interaction
Develop and run sales contests, incentives, and recognition programs that reinforce a results-driven culture
Set and communicate clear daily, weekly, and monthly sales goals, holding associates accountable to individual and store targets through regular check-ins
Understand and communicate The Black Tux’s values and brand philosophy to customers and staff
Manage all scheduling, operations, budgeting, planning, and visual merchandising
Develop and ensure procedures are followed to protect the company’s inventory and assets as well as all activities related to risk management and safety
Balance operational responsibilities with a relentless focus on sales

Who You Are

You have 2-4 years of retail sales management or customer experience

You have a track record of driving sales results and hitting or exceeding targets

You're experienced in hiring and managing a team

You are an innovative, positive, proactive team player

You are highly effective in written and verbal communication

Proficiency on Apple products including Macbook and Ipad

Previous experience with Shopify

Willingness to travel occasionally for training, company conferences, or to support store launches

You love having tons of fun at work, and you're unafraid of putting in long hours when necessary

You have experience working in menswear and/or a startup, preferably

You describe yourself as kind, collaborative, and creative. You know ownership is more than a responsibility; it's about taking pride in your work and accountability for any success or failure. Customer experience is at the heart of everything you do, it inspires and motivates you to hold a high expectation of yourself and your teammates. You are humble, inclusive, and respectful.

Perks and Benefits of Working at The Black Tux

Competitive medical, dental, vision, and disability plans
Option to participate in a 401(k) plan through Betterment
Flexible paid time off and paid holidays
Monthly cell phone reimbursement
Monthly wellness stipend
6 weeks paid parental leave; an additional 6-8 weeks disability leave for eligible birthing parents
One Medical and Wellhub (Gympass) membership
Employee engagement, cultural events, and trainings
Discounts on garment rental and purchases for you, your partner, and friends & family
Annual compensation review process

Diversity Equity & Inclusion

We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal-opportunity employer to all.

The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.

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