IT Help Desk Tier 1

@ Siepe

IT Help Desk Tier 1

Posted 1 month ago

This job is still taking applications, but it's been up a while.

About the job

Siepe, based in Dallas, TX, delivers software and data solutions to finance firms. The Tier 1 Help Desk role focuses on remote client support, troubleshooting, and maintaining cloud infrastructure, offering growth, benefits, and collaborative culture.

Requirements

2-3 years IT support experience
Excellent communication skills
Knowledge of Windows operating systems
Experience with ticketing systems
Customer service focus

Qualifications

Preferred MSP experience
Detail-oriented and organized
Ability to work independently
Fast learner and self-motivated
Experience supporting financial clients

Full job description

Siepe is a fast-growing technology company headquartered in Dallas, TX – focused on helping investment managers turn complexity into clarity. We build software and data solutions that give hedge funds and financial services firms the visibility, speed, and confidence they need to make better decisions – faster.

Our platform delivers a unified source of truth that empowers our clients with real-time, actionable insights. We don’t just serve the industry – we help modernize it!

Siepe is profitable, privately held, and growing fast. We offer more than just competitive pay and great benefits—we offer the chance to do impactful work alongside sharp, driven teammates in a culture that rewards curiosity, initiative, and follow-through. Whether you come from finance, tech, or are charting a new path, you’ll find meaningful problems to solve, real ownership, and the momentum to grow your career with purpose.

As a Tier 1 IT Support Engineer, you will serve as the first point of contact for technical support issues. Primarily remotely supporting clients but on-site support will be needed at times. This role blends technical problem-solving with exceptional customer service/communication skills, supporting cloud-first environments and high-demand financial users. It is vital that this role is carried out in a professional, courteous, and friendly manner as they will be working very closely with our client and represent Siepe.

We are currently seeking a customer service–focused engineer to provide white-glove onsite support for our primarily U.S. based clients. The position includes both support of Siepe employees and IT MSP client users. The client environments are heavily cloud-based, with minimal on-premises infrastructure.

What You'll Be Doing

Delivering white glove service for support requests for end users, workstations, conference rooms, and any other IT managed resources
Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams supporting our client both as front-line Service Desk support, dedicated onsite support, and on implementation projects
Install, configure, and support local desktop applications in a Windows based environment
Install, configure, and support virtual and physical workstations (desktops/laptops with multiple monitors)
Monitor ticketing systems for inbound support requests, ensuring timely acknowledgment and response in accordance with defined SLAs
Monitor infrastructure and system alerts across all monitoring platforms, identifying, investigating, and escalating issues as required
Perform system health checks following a detailed checklist to verify the status of critical systems and services, addressing or escalating issues as necessary
Execute routine maintenance tasks as directed, ensuring adherence to standard operating procedures and change management processes
Managing and updating IT inventory
Coordinate escalations by contacting escalation team members or responsible personnel in the event of critical incidents requiring immediate attention.
Recommend and implement solutions that will help to propel Siepe’s reputation as a high-quality IT services provider in the financial services space
Work closely with senior leadership on opportunities where technical expertise is required during the business development process

What You'll Bring

2-3 years of previous IT support experience; MSP experience preferred
Excellent communication and interpersonal skills
Excellent attention to detail and time management
Expertise with ticketing system(s), time entry/management, and SLA-drive environments
In-depth knowledge of Microsoft operating systems is required
Expert level knowledge in supporting Windows 10 and 11 workstations
Working knowledge of Windows Server 2025, 2022, and 2019
Proficient in Microsoft Active Directory (traditional and Entra ID)
Create AD users, groups, and group policies with minimal guidance
Manage workstations in traditional domain and Entra ID
Manage file server shares and permissions
Knowledge and experience with Microsoft 365
Entra ID
SharePoint
Endpoint/Intune
Exchange Online
Teams
Strong understanding of security best practices as it relates to securing local applications, end user data, and workstations
Amazon AWS and Microsoft Azure cloud support experience (setup, configuration, design and support of cloud based workloads)
Experience supporting and setting up Microsoft 365 users, accounts, configurations
Familiarity with Mobile Device Management and Mobile Application Management platforms (Endpoint/Intune, Azure Conditional Access)
Basic networking skills and infrastructure skills like:
Firewall configuration
Rule creation
Troubleshooting of network route and connectivity issues
Wireless network and access point setup and support
In-depth knowledge of supporting Excel and add-ins
Bloomberg application support experience
Software deployment experience
Cloud VOIP experience
Quickbooks support experience
Experience with Scripting – PowerShell and command line
Self-motivated, self-starter, and challenge-seeker

Must have current and ongoing authorization to work in the country of employment without the need for visa sponsorship, now or in the future.

What We Offer

At Siepe, we don’t just hire talent, we build performance-driven teams empowered by transparency, curiosity, and continuous growth. Our Total Rewards go beyond the basics: they’re designed to reward bold thinking, support personal development, and create space for meaningful connection whether you're growing your career, your skill set, or your impact.

Compensation & Financial Well-being:

- Competitive Compensation Packages, including Annual Performance-Based Bonuses

- 401(k) Retirement Plan with company match to support your long-term financial goals

- Employee Referral Program – earn rewards for helping us grow our talented team

Health & Insurance Benefits

- Comprehensive Health, Dental, Vision, and Life Insurance

- Flexible plans tailored to support individuals and families

Learning & Career Growth

- Annual investment in your Learning & Development goals

- On-the-job exposure to innovative technologies and financial strategies

- Growth opportunities in a collaborative, fast-paced environment that values continuous improvement

Time Off & Flexibility

- Flexible Time Off (FTO)

- Flexibility to recharge and maintain work-life balance

In-Office Perks & Culture

- Daily meal delivery allowance when working from the office

- Monthly Celebrations and Quarterly Offsite Events

- Annual Holiday Party to celebrate milestones and build team connection

- A vibrant, inclusive office culture that blends fun with purpose

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