Dental Call Center Representative

Since 1897, the Herman Ostrow School of Dentistry has trained and inspired generations of outstanding dentists and dental hygienists. With expert faculty, rigorous clinical education, and a proud tradition of excellence, we prepare future oral health professionals to be leaders in their field.

We are seeking a Dental Call Center Representative to join the Office of Clinical Affairs. This role is ideal for someone with strong communication skills, a positive attitude, and the ability to thrive in a fast-paced environment. Our call center receives up to 200 calls per day, so adaptability and efficiency are key. Bilingual English/Spanish is strongly preferred.

Job Summary

The Dental Call Center Representative will:

• Answer, screen, and route incoming/outgoing calls using a call management system.
• Respond courteously to inquiries and document client interactions in electronic records.
• Schedule, confirm, and follow up on patient appointments.
• Update and maintain client data across multiple systems.
• Resolve basic customer inquiries and escalate urgent needs when necessary (including contacting emergency personnel if required).

Preferred Qualifications

• Minimum of 2 years of experience in a dental office or related call center.
• Dental knowledge or dental assisting background strongly preferred.
• Strong customer service and data entry skills.

Why Join the Trojan Family?

At USC, we believe our employees are at the heart of the Trojan Experience. We offer a comprehensive benefits package that supports you and your family’s health, financial security, and well-being. Learn more at benefits.usc.edu.

As part of the Trojan Family, you’ll enjoy a culture built on respect, collaboration, and shared pride in our mission. USC is an equal opportunity employer that celebrates diversity, equity, and inclusion.

Join us, and help transform lives with your talents. Fight On!

The hourly rate range for this position is $18.50 - $20.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

Minimum Education: High school or equivalent Minimum Experience: 1 year Minimum Field of Expertise: Experience working in a call center or customer service department in a busy environment. Demonstrated interpersonal skills. Basic knowledge of compliance issues in area of specialty. Ability to multi-task. Knowledge of terminology in area of specialty. Excellent verbal and written communication skills.

                                                  

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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If you are a current USC employee, please apply to this  USC job posting in Workday by copying and pasting this link into your browser:

https://wd5.myworkday.com/usc/d/inst/1$9925/9925$153491.htmld