Front Desk Customer service

About the Role:

Meineke - 511 in Hawthorne, NJ is looking for a friendly and motivated Front Desk Customer Service Representative to be the face of our shop! This is a fantastic opportunity to join a trusted automotive service brand where you'll play a key role in delivering an outstanding customer experience every visit.

Responsibilities:

• Greet customers warmly and manage front desk operations in a fast-paced auto service environment
• Answer incoming calls, schedule appointments, and manage the service queue
• Communicate vehicle service recommendations and estimates clearly to customers
• Process payments, invoices, and maintain accurate customer records
• Coordinate with technicians to provide accurate service updates and turnaround times
• Handle customer concerns and resolve issues with professionalism and care
• Maintain a clean, organized, and welcoming front desk and waiting area

Requirements:

• Previous customer service, front desk, or receptionist experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a busy shop environment
• Basic computer proficiency for scheduling and point-of-sale systems
• Positive, professional attitude with a customer-first mindset
• Automotive knowledge or interest is a plus, but not required

About Us:

Meineke Car Care Centers is one of the most recognized and trusted names in the automotive repair industry, with hundreds of locations serving communities across the country. Our Hawthorne, NJ location is proud to provide honest, reliable, and affordable car care to our loyal local customers. We foster a team-oriented work environment where employees are valued, supported, and given the tools to succeed.