Client Services Engineer

@ Richard Fleischman & Associates, Inc.
Richard Fleischman & Associates, Inc.richardfleischman&associates,inc..com

Client Services Engineer

Posted 3 months ago

This job is still taking applications, but it's been up a while.

About the job

The company offers technical support services for computer systems, focusing on troubleshooting, system maintenance, and client support in enterprise environments.

Requirements

  • Strong troubleshooting skills
  • Experience with Windows Server
  • Knowledge of Active Directory
  • Experience with MS Exchange/365
  • Excellent communication skills

Qualifications

  • Bachelor’s degree in Computer Science
  • 4-7 years IT experience
  • Recent systems maintenance experience
  • Support experience in enterprise settings
  • Knowledge of VMware and Cisco

Full job description

The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.

Responsibilities

  • Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
  • Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
  • Able to troubleshoot mobile devices (setup, email and security tokens).
  • Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.
  • Evaluate client’s operational efficiency of different IT systems and recommend improvements.
  • Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
  • Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
  • Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.
  • Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client.
  • Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolution methodology.

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or equivalent level of hands-on experience.
  • 4-7 years of related IT experience in an enterprise or server based environment.
  • Must have 3+ years of recent systems maintenance and end user technical support experience.
  • Financial services industry and MSP experience preferred.
  • Excellent desktop and server troubleshooting skills.
  • Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite.
  • Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
  • Impeccable verbal/written communication.
  • Exhibit a high-level of professionalism and sound judgment.
  • Experience with ConnectWise or similar ticketing system preferred.
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