IAD Duty Manager Cargo Services

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage
• Effectively manages staff time to reduce dependence on overtime
• Ensures applicable safety and quality standards are met
• Maintains as well as updates company’s and customer manuals and documentation
• Implements and monitors the local emergency plan
• Develops and maintains good relations with customers and airport authorities
• Find solutions to conflicts and irregularities
• Attends and contributes to internal meetings
• Comply with company Standard Operating Procedures (SOP) and policies
• Perform related duties as assigned

• High school diploma or equivalent required. Degree preferred
• A minimum of 5 years warehouse management experience
• Ability to deal with conflict
• Communication skills
• Ability to work under pressure
• Customer focus and quality awareness
• Must be able to work flexible working hours