AW Install Manager

The CSC ServiceWorks Story:

CSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the United States and Canada. With nearly a century of experience and over one million machines in operation, we serve more than 40 million consumers annually through our pay technology platforms, technology-enabled services, and trusted client partnerships.

Our team of 2,300+ professionals supports a wide range of industries, from multi-housing and universities to convenience stores and hospitality, delivering reliable equipment, innovative technology, and responsive service.

At CSC, we’re in the business of making things work, connecting people with technology while empowering communities, clients, and team members to thrive. Our values of trust, respect, and integrity guide everything we do, and our focus on community impact keeps us grounded in purpose-driven innovation.

Overview:

Position Summary:
Primarily responsible for managing a team and executing operating objectives and managing daily work activities of Installers to ensure delivery and installation of company-owned, rented, and/or leased laundry equipment.

Service Area: Florida Market (Orlando, Tampa, Miami, and surrounding areas), preferred to reside in Tampa.

Key Job Responsibilities:

• Ensure the management of on-time deliveries through proper scheduling of residential appliance equipment sales for the branch
• Coordinate deliveries with sales, card services and venting department for venting and room renovations
• Schedule and coordinate warehouse shipping and receiving including parts and corporate orders
• Maintain company software for receipts and transfers
• Maintain inventory of machines and accessories for deliveries and equipment setup
• Oversee maintenance of warehouse equipment including forklifts, jacks and delivery trucks
• Manage and oversee delivery personnel for proper installation procedures
• Respond to customer complaints
• Monitor budgets
• Coordinate with sales to ensure efficient execution of new installation orders
• Work in the field assisting and training installation staff as needed
• Ensure staff works safely per government regulations and company safety policies
• Perform other duties as assigned

Key Management Responsibilities:

• Recruit, hire, and manage assigned team
• Delegate duties and assign/schedule work to meet deadlines
• Support employee development and provide training as needed
• Establish team and individual employee goals
• Manage employee performance
• Authority to terminate or make a termination recommendation
• Implement, communicate, and maintain Company practices, policies, and procedures with team

Benefits & Perks:

• Work-Life Balance
• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-Round Work and Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending Account and Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
• Education Reimbursement Program
• Paid employee Referral program

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.

What we’re looking for:

Required Education & Experience:

• High School Diploma or equivalent; and 7-10 years related experience and/or training; or equivalent combination of education and experience
• Associate’s Degree preferred
• Route and Warehouse Management experience Preferred

Required Knowledge, Skills, and Abilities:

• Ability to read, analyze, interpret, and understand general business periodicals, professional journals, technical procedures, financial reports, legal documents, and governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Proven ability to effectively present information to management and employee groups
• Ability to work with a variety of mathematical concepts
• High-level ability to define problems, collect data, establish facts, and draw valid conclusions
• High-level ability to interpret a variety of instructions
• Strong Microsoft Office skills and ability to understand specialized technology systems
• Strong tablet, smartphone, and computer skills

Special Requirements, Licenses, or Certificates:

• Must be 21 Years of age or older
• Must complete a Pre-Employment Background Check, Drug Screening and DOT Certification
• Maintain a valid driver’s license and clean driving record
• Ability to obtain a Motor Carrier Medical Examiner’s Certificate
• Maintain valid forklift certification per local government regulation and company policy, may also be required to hold a forklift trainer certification
• Efficient record keeping skills
• Ability to read a map and follow directions
• Ability to prioritize tasks in a busy warehouse and delivery environment
• Experience with large power tools
• Experience installing large appliances
• Intermediate plumbing and/or electrical knowledge
• Familiarity with mechanical and electrical functions

Physical Requirements:
• Specific physical demands may vary based on assigned geography or equipment
• Must be able to lift up to 35-100 pounds and will frequently work in a variety of environmental conditions (both weather and non-weather related)
• Push and pull hand carts loaded with washers and/or dryers and/or air machines
• Ability to walk numerous levels of stairs
• Ability to drive long distances
• Ability to maneuver in restrictive areas; often squatting, kneeling, crawling and reaching overhead, while lifting, holding and maneuvering tools or service parts weighing from 20-50 lbs

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.