Microsoft Teams Voice Engineer

Key Responsibilities

• Design, implement, and optimize Microsoft Teams Voice and Unified Communications solutions.
• Configure, administer, and support Ribbon Session Border Controllers (SBCs) for Microsoft Teams Direct Routing.
• Participate in technical discussions with stakeholders to define and implement communication solutions.
• Provide technical guidance on architecture, deployment, migration, and change management activities.
• Develop roadmaps for Microsoft Teams Voice and collaboration platform enhancements.
• Perform performance assessments and recommend optimization strategies.
• Configure and support complex Moves, Adds, Changes, and Deletes (MACDs), bulk provisioning, and site migrations.
• Integrate Microsoft Teams with third-party voice, telephony, and collaboration platforms.
• Troubleshoot complex voice, signaling, routing, and connectivity issues across enterprise environments.
• Support functional testing, failover testing, and disaster recovery validation.
• Create technical documentation, knowledge base articles, and operational procedures.
• Collaborate with project teams, service desk, network operations, and infrastructure teams to resolve incidents and implement enhancements.
• Provide technical training and knowledge transfer to internal teams when required.
• Support problem management, change management, and continuous service improvement initiatives.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience).
• 5+ years of experience supporting Microsoft Teams Voice or Unified Communications environments.
• Strong hands-on experience with Microsoft Teams Enterprise Voice and Direct Routing.
• Expertise in configuring and managing Ribbon Session Border Controllers (SBCs).
• Experience with Microsoft Teams architecture, migrations, deployments, and troubleshooting.
• Strong understanding of SIP, VoIP, telephony protocols, and voice networking.
• Experience with Microsoft 365 collaboration technologies.
• Experience supporting enterprise voice migrations and platform integrations.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management skills.

Preferred Skills

• Microsoft Teams Phone deployment and administration.
• Microsoft 365 and Entra ID administration.
• PowerShell scripting for Teams administration and automation.
• Call quality analysis and performance optimization.
• Experience with enterprise change management processes.
• Knowledge of networking fundamentals including DNS, TCP/IP, firewalls, and load balancing.
• Microsoft Teams or Microsoft 365 certifications are a plus