Salaried Account Manager - Hospital Security

Salaried Account Manager - Hospital Security

• Interview and train new hire security personnel.
• Provide direct supervision, coaching, performance evaluations, and disciplinary action when necessary.
• Develop employee schedules to ensure adequate staffing coverage across both corporate sites.
• Manage timekeeping, payroll review, attendance, overtime, and employee leave requests.
• Foster employee engagement, retention, and professional development.

Operational Leadership

• Oversee day-to-day security operations.
• Ensure all security officers adhere to post orders, standard operating procedures, and client expectations.
• Conduct routine site inspections and quality assurance audits.
• Develop and implement operational improvements to enhance service delivery.
• Coordinate emergency response activities and maintain business continuity procedures.

Client Relations

• Serve as the primary liaison between the client and the security organization.
• Build and maintain strong relationships with client leadership.
• Address client concerns promptly and implement corrective actions when necessary.
• Prepare operational reports and participate in regular client meetings.

Investigations & Incident Management

• Conduct internal investigations related to security incidents, policy violations, and workplace concerns.
• Review surveillance footage and collect relevant evidence.
• Complete detailed incident reports and investigative documentation.
• Coordinate with law enforcement and emergency responders when appropriate.
• Track incident trends and recommend preventive measures.

Administrative Responsibilities

• Review and approve payroll submissions.
• Maintain staffing reports, scheduling records, training documentation, and compliance files.
• Prepare operational metrics and monthly performance reports.
• Ensure compliance with company policies, client requirements, and applicable laws.

Qualifications

• Minimum of 3–5 years of security experience with some management experience required.
• Prior hospital security experience strongly preferred.
• Strong leadership, organizational, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office Suite.
• Ability to conduct investigations and prepare professional reports.
• Knowledge of access control systems, CCTV operations, and physical security best practices.
• Valid driver's license with reliable transportation.
• High school diploma, GED, or equivalent.