Account Retention Specialists - Collections & Customer Solutions

Description:
4x Best Places to Work in PA )
¡Ahora contratando! Se habla español
Looking for more than just a job?
At Majik, you'll build real relationships, earn bonuses, and grow your career.
No rent-to-own experience? No problem — we train you.
"I enjoy working at Majik because I get to help people solve problems every single day, turning challenging issues into solutions that make a real difference" - Donae
Who We Are
We Serve Others
We Do What It Takes
We Own It
We're passionate about helping employees grow and delivering great customer experiences!
Pay + Perks
* Starting at $16+/hour & Monthly Bonus Potential
* 3 Weeks PTO + Paid Holidays
* 401(k) with Company Match (up to 6%)
* Low-cost Medical, Dental, Vision
* Employee Discounts + Loyalty Rewards
* Career Advancement Opportunities (we promote from within)
* Weekly Pay
* Reimbursement Toward Home & Vehicle Purchase (after 1 year)
* Bilingual candidates may earn additional pay
* ...and so much more!

What You'll Do
* Own customer accounts and work proactively to keep them current
* Analyze account activity and determine appropriate solutions
* Communicate with customers, references, and landlords
* Collect and process payments accurately (in-store and field)
* Maintain accurate documentation and account records
* Manage field visits professionally and efficiently
* Resolve customer concerns while protecting company standards
* Meet and exceed performance goals related to collections and retention
Requirements:
What We're Looking For
* High school diploma or GED
* 1+ year of experience in collections, retail, or customer-focused roles preferred
* Strong communication and conflict resolution skills
* Highly organized with attention to detail
* Self-motivated, accountable, and results-driven
* Comfortable using systems to manage accounts
* Valid driver's license with insurable driving record
* Willingness to travel locally for customer visits
* Ability to lift up to 25 lbs (with assistance for heavier items)
Schedule
Full-time (40 hours/week), 5-day workweek
Monday-Friday: 10am-7pm, Saturday: 10am-6pm (required), Sunday: Closed
Schedules may vary based on business needs
Additional Information
Blue Ocean Brands does not conduct routine pre-employment drug testing but may require testing in cases such as reasonable suspicion, workplace accidents, or as required by law.
Compensation details: 16-20 Hourly Wage

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