Support Services Associate

@ AAA NCNU
AAA NCNUaaancnu.com

Support Services Associate

Phoenix, AZ
Posted 2 days ago

About the job

AAA is a trusted brand with over 120 years of service, offering excellent benefits, a team-focused environment, and opportunities for growth in a busy automotive support role.

Requirements

  • High School diploma or GED
  • Two years retail/sales/service experience
  • Valid driver license
  • Effective communication skills
  • Computer skills with MS Office

Qualifications

  • Good organizational skills
  • Member service focus
  • Ability to lift 40 lbs
  • Reliable and customer-oriented
  • Flexible work hours

Full job description

Come Join Us!

  • 11 Paid Holidays

  • Up to 17 days PTO first year - start earning day one, 22 days off in year two

  • No work on Sundays - Facility Closed

  • Best in Class Benefits – Medical, Dental, Vision, wellness program and more!

  • 401K Matching $1 to $1 up to 6% annually

  • Tuition reimbursement for ASE Certifications

  • State of the art equipment and facilities with consistent car count

  • A free AAA Membership and numerous employee discounts

  • Trusted Brand for over 120 years with 60 Million+ members in North America

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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Responsibilities:

  • Arrange and/or administer transportation of customers during the repair of their vehicles via rideshare, rental or company vehicle

  • Performs needed clerical or administrative  duties to support accurate record keeping and secure storage of documents within the location ,Receive parts and process returns

  • Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available

  • Answer phones when necessary

  • Assist with invoicing and processing payments when necessary

  • Other duties as assigned by manager

  • Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

  • Effective organization, interpersonal and negotiation skills

  • Ability to work scheduled hours as necessitated by business need

  • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

  • Member service focus

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)

  • Two years’ experience in retail/sales/service industry required

  • Valid driver license and acceptable driving record

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 40lbs

  • Sitting, standing, bending, kneeling, pushing, reaching, lifting

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