Front Desk Agent

@ Marriott Resorts Hospitality Corporation
Marriott Resorts Hospitality Corporationmarriottresortshospitalitycorporation.com

Front Desk Agent

Posted 2 days ago

About the job

Marriott Vacations Worldwide makes vacation dreams come true. As a Guest Services Agent, you'll assist guests, promote service quality, and contribute to a positive environment with benefits like health insurance, discounts, and growth opportunities.

Requirements

  • Flexible work schedule
  • Good communication skills
  • Guest service experience
  • Ability to stand and walk
  • Customer-oriented attitude

Qualifications

  • High school diploma or equivalent
  • Strong interpersonal skills
  • Ability to lift 25 lbs
  • Available for various shifts
  • Drug and background check

Full job description

Hourly Rate: $20.05

Are you looking for a place where meaningful moments are made together?  

 

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. 

 

Where great benefits lead to a life fulfilled. 

  • Competitive Pay 

  • Medical/Dental/Vision/401K opportunities 

  • Travel discounts 

  • Credit Union Membership 

  • Tuition Reimbursement 

  • Professional Counseling & Family Support 

  • Growth and Development Opportunities 

  • *Benefit Eligibility will vary by position 

 

Site Specific Perks 

  • Free on-site associate parking during shift 

  • Uniform laundering (Front Office, Engineering, and Housekeeping) 

  • Discount at all on-site Food & Beverage outlets 

  • Work shoe credit through Shoes for Crews twice a year  

  • Bi-annual team building events  

  • Quarterly celebrations, Associate of the Month, Associate Appreciation Week  

  • Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month) 

        As a Guest Services Agent, a typical day will include:  

        • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. 

        • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.   

        • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) 

        • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.  

        • Answers telephone calls and routes calls to the proper department as applicable.    

        • May be asked to assist with bellman and runner duties depending on facility or location. 

         

        Guest Experience and Company Standards 

        • Welcome and greet guests and anticipate and address their needs. 

        • Interact with colleagues and guests professionally and promptly. 

        • Contribute to team goals. 

        • Always follow company policies and safety procedures. 

         

        To Become a Guest Services Agent at MVW:  

        • Available to work various shifts, holidays, and both weekend days. 

        • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

        • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. 

        • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  

        • Specific job duties may differ by property, size of team, or facility. 

        Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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