Dataflow Sustainment Engineer 2 – Help Desk (Shift work) (Pipeline)

@ Wyetech
Wyetechwyetech.com

Dataflow Sustainment Engineer 2 – Help Desk (Shift work) (Pipeline)

Posted 11 months ago

This job is still taking applications, but it's been up a while.

About the job

Wyetech offers innovative IT solutions supporting federal agencies. The role involves system support, troubleshooting, help desk, and crisis management, working in a dynamic environment with various shifts and security clearance needs.

Requirements

  • TS/SCI with polygraph
  • Nine years federal experience
  • Support for analytic systems
  • Help desk and troubleshooting

Qualifications

  • Bachelor's in technical field
  • Security+ or similar IAM Level 1
  • Strong problem-solving skills

Full job description

At Wyetech, you’ll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience that is rare within our industry.

Provides life-cycle support/sustainment for analytic systems in accordance with requirements. Provides support for implementation, troubleshooting, and maintenance of Cross Domain Solutions (CDS). This support can include: escalated Tier 1 and Tier 2 support, as well as crisis support; Help Desk support; Mission Assurance Support; Operations and Maintenance of Analytic services and capabilities; Quick Reaction Capability (QRC) requirements; end of life decommissioning; Call-in support to Extended Enterprises, including Second and Third Parties; and coordination with Development, Deployment, and Software distribution. This position is designated as emergency personnel and is authorized to work during Government closures.

All shifts needed for this position (Day, Night, and Special shifts).

Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with agency appropriate polygraph).

Capabilities

  • Triage, isolate, and correct routine/mildly complex issues as they arise.
  • Escalate complex issues to Tier 3 support.
  • Help maintain support for a 24/7/365 Help Desk.
  • Maintain a daily report (e.g., Shift Log) as defined by requirements that includes, at a minimum, Shift Position, Operational Incident worked, issues encountered, the status of all requests, corrective action, feedback, and special pass-down notes.
  • Provide situational reports and statistics as well as problem discrepancy reports in accordance with the CDRL.
  • Impart real-time changes and utilize online feedback to customers, as well as have the problem brought to the attention of site personnel.

Required Qualifications

  • TS/SCI with agency appropriate poly
  • Nine (9) years of experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required.
  • Bachelor's degree in a technical, math or business discipline from an accredited college or university may be substituted for four (4) years of experience.

Desired Qualifications

  • DoD 8570 Compliance IAM Level 1 (e.g., Security+ certification).

The Benefits Package

  • Wyetech believes in generously supporting employees as they prepare for retirement. The company automatically contributes 20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds. 
    • Additional benefits include:

  • Wyetech provides a generous PTO plan of up to 200 hours annually, aligned with applicable state leave regulations. Employees have the flexibility to adjust their PTO allocation at the start of each calendar year, ensuring it meets their evolving needs.
    • Full-time employees have the option to participate in a variety of voluntary benefit plans including:

  • A Choice of Medical Plan Options, some with Health Savings Account (HSA)
  • Vision and Dental
  • Life and AD&D Benefits
  • Short and Long-Term Disability
  • Hospital Indemnity, Accident, and Critical Illness Insurances
  • Optional Identity Theft and Legal Protection Services

Company Environment & Perks

  • Employee Referral Bonus Eligibility up to $10,000 
  • Mobility Among Wyetech-supported Contracts 
  • Various contract and work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii and OCONUS
  • Various team-building events throughout the year such as: monthly lunches, summer company picnic, and an annual holiday party. 
  • Employees receive two complementary branded clothing orders annually.

Wyetech, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Affirmative Action Statement:

Wyetech, LLC is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans.

Accommodations:

Wyetech, LLC is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact Brittney Wood. at 844-WYETECH x727 or staffing@wyetech.com. We are happy to provide reasonable accommodations to ensure equal access to all candidates. 

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