Role Overview:
Sodexo is seeking a customer-focused, results-oriented Retail Manager 2 to oversee retail food operations at Fisher-Titus Medical Center in Norwalk, Ohio. In this role, you will manage the daily operations of the hospital café and retail dining services, including grab-and-go offerings, while ensuring exceptional customer service, operational efficiency, and an outstanding dining experience for patients, visitors, and staff. The ideal candidate will have experience in a fast-paced food retail environment and a passion for delivering high-quality service and driving operational success.
What You'll Do:
- lead frontline teams, mentoring them in accurate cash handling, operations, open and closing processes;
- conduct retail brand standard audits (in-house and national brands);
- maintain integrity of retail branded concept standards (national and in-house brands);
- responsible for marketing and merchandising of products;
- manage vendor relationships and compliance.
What We Offer:
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring:
- a history of strong leadership and excellent communication skills;
- prior experience promoting national brands with clients and customers in a hospital environment; and/or
- proven client relationship and customer service skills.
Who We Are:
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements:
Minimum Education Requirement - High School Diploma or GED or Equivalent
Minimum Management Experience - 1 year