Senior Manager, Client Learning & Adoption (R-19798)

@ Dun & Bradstreet
Dun & Bradstreetdun&bradstreet.com

Senior Manager, Client Learning & Adoption (R-19798)

Posted 1 day ago

About the job

Dun & Bradstreet is a leader in business data and analytics, helping companies grow and manage risk. The role focuses on designing and scaling client learning and enablement programs to improve product utilization and value realization.

Requirements

  • 8+ years in customer success or education
  • Experience designing learning programs
  • People leadership experience
  • Knowledge of learning management systems
  • Strong stakeholder management

Qualifications

  • Bachelor's degree in related field
  • Experience with AI-enabled learning
  • Strong communication skills
  • Project management skills
  • Fluency in English

Full job description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

The Senior Manager, Client Learning & Adoption is responsible for leading a global team that designs, delivers, and scales client learning, adoption, and enablement programs that help customers realize value from Dun & Bradstreet solutions. This role supports the evolution of the Client Learning & Adoption function to align with Dun & Bradstreet's digital-first customer strategy, including workflow-integrated, self-service, and AI-enabled experiences.

This role partners closely with Customer Success, Product, Sales, Onboarding, Marketing, Customer Service, and Change Management stakeholders to deliver scalable learning pathways, certification programs, localized content, and adoption initiatives that improve customer engagement, product utilization, and business outcomes. This role also supports customer and frontline team enablement associated with major customer-facing initiatives and platform enhancements.


Key Responsibilities:

  • Lead the evolution of the Client Learning & Adoption function, expanding team capabilities and scalable adoption programs that support Dun & Bradstreet's digital-first customer strategy.
  • Manage and develop a global team responsible for client learning, onboarding, adoption, enablement, certification, and customer education programs.
  • Support and execute learning and adoption strategies that help customers realize value from digital, workflow-integrated, and AI-enabled solutions.
  • Design, implement, and optimize learning management systems, structured learning pathways, certification programs, and scalable educational experiences.
  • Partner with Change Management and Communications leaders to support the client and Customer Success enablement components of major customer-facing initiatives, ensuring customers and frontline teams have the learning resources and adoption support needed for successful adoption.
  • Support the global transition to a unified client experience by aligning learning content, adoption resources, and enablement programs across platforms and regions.
  • Develop and deliver global learning content in localized languages and formats to provide consistent, high-quality education at scale.
  • Partner with Customer Success leaders to identify adoption barriers, learning opportunities, and enablement needs that improve customer outcomes, product utilization, and value realization.
  • Establish and monitor adoption success metrics including product utilization, learning engagement, certification completion, and customer adoption outcomes.
  • Leverage adoption, engagement, workflow, and learning analytics to evaluate program effectiveness and drive continuous improvement.
  • Develop scalable self-service adoption models including customer communities, knowledge assets, digital learning experiences, and enablement resources.
  • Evaluate and implement AI-enabled learning experiences, digital assistants, guided workflows, and automation capabilities that improve customer engagement and scalability.
  • Build strong partnerships across Customer Success, Sales, Product, Marketing, Customer Service, Enablement, and other key stakeholder groups.
  • Coach and develop employees, fostering capabilities in digital learning, adoption strategy, localization, analytics, operational excellence, and customer enablement.
  • Monitor team performance against service, quality, adoption, customer satisfaction, and operational objectives.
  • Additional duties as assigned.

Skills and/or Certifications:

  • Bachelor's degree in Business, Education, Customer Success, Communications, Organizational Development, Marketing, or a related discipline required

  • 8+ years of experience in customer success, customer education, enablement, learning and development, consulting, operations, or related customer-facing functions.

  • At least 5 years of people leadership experience managing teams in a dynamic, matrixed environment.

  • Experience designing and scaling client learning programs, learning pathways, certification frameworks, or adoption initiatives.

  • Strong understanding of learning management systems, digital learning platforms, and customer enablement methodologies.

  • Experience using customer adoption, engagement, product usage, or learning analytics to drive measurable business outcomes.

  • Strong stakeholder management skills with the ability to influence cross-functional teams and drive alignment across global organizations.

  • Experience supporting large-scale customer-facing initiatives, platform changes, or adoption programs through learning and enablement strategies.

  • Strong project management, organizational, and operational execution skills.

  • Experience with customer success platforms, CRM tools, customer communities, digital adoption, or self-service education programs is preferred.

  • Experience leveraging AI-enabled learning, automation, or digital adoption technologies is preferred.

  • Strong written, verbal, presentation, and communication skills.

  • Proficiency in Microsoft Office Suite skills

  • Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.

  • Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.

  • Where applicable, fluency in English and languages relevant to the working market.

Education:

  • Bachelor's Degree - Required
  • Master’s Degree - Preferred

Benefits We Offer

· Generous paid time off in your first year, increasing with tenure.

· Up to 16 weeks 100% paid parental leave after one year of employment.

· Paid sick time to care for yourself or family members. 

· Education assistance and extensive training resources.

· Do Good Program: Paid volunteer days & donation matching.  

· Competitive 401k with company matching.

· Health & wellness benefits, including discounted Wellhub membership rates.

· Medical, dental & vision insurance for you, spouse/partner & dependents.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.

Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to AcquisitionT@dnb.com to let us know the nature of your accommodation request and your contact information.

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