Front Office Manager - Oral Surgery

North Bay Dental Implants & Oral Surgery | San Rafael, CA 94903
NEW LOCATION OPENING SEPTEMBER 2026
About the Opportunity
This role is a unique opportunity for an experienced operations leader to serve as a true business partner and right hand to the surgeon. The Office Manager / Practice Manager will oversee day-to-day operations across administrative, front office, and clinical functions—helping build systems, lead the team, and establish a strong operational foundation from day one.
This is a hands-on leadership role ideal for someone who thrives on ownership, accountability, and collaboration while helping shape the culture and success of a growing practice.
What You'll Do
Practice & Operations Leadership
* Serve as the primary operational leader for the practice, partnering closely with the surgeon on day-to-day management and long-term planning.
* Oversee all aspects of practice operations, including patient experience, team performance, workflows, and operational efficiency.
* Establish goals, track performance, and recommend improvements to support growth and sustainability.
* Lead implementation of policies, procedures, and operational best practices.
Team Leadership & HR Management
* Hire, onboard, train, schedule, and manage front office and clinical staff.
* Provide coaching, feedback, and performance management, including quarterly check ins, annual compensation reviews and disciplinary support as needed.
* Foster a positive, professional, and collaborative team culture focused on patient-centered care.
* Ensure appropriate staffing levels to support patient volume and clinical flow.
Office & Patient Experience Oversight
* Oversee office operations, patient flow, scheduling, and administrative processes.
* Ensure a consistent, high-quality patient experience from first contact through post-procedure follow-up.
* Maintain office systems, supplies, equipment, and vendor relationships.
* Step in to support front office functions as needed.
Clinical Operations Support
* Partner with the surgeon to ensure efficient daily clinical operations.
* Support quality assurance, clinical workflow coordination, and continuity of care.
* Maintain compliance with clinical protocols, safety standards, and regulatory requirements.
* Ensure effective communication between clinical and administrative teams.
Facilities, Compliance & Administration
* Oversee the physical environment of the practice, ensuring a safe, organized, and professional workspace.
* Maintain accurate operational documentation and reporting.
* Identify operational issues proactively and troubleshoot effectively.
* Perform additional duties as needed to support the success of the practice.
What You Bring
* 5+ years of experience in healthcare, dental, or medical practice management
* Prior experience overseeing administrative and/or clinical teams
* Strong understanding of front office operations, patient flow, and staff leadership
* Excellent organizational, communication, and problem-solving skills
* Ability to lead with confidence, empathy, and accountability
* Comfortable working in a fast-paced, hands-on environment
* Bachelor's degree preferred; equivalent experience considered
* Dental or oral surgery experience strongly preferred
What We Offer
* Competitive pay, Bonus potential, and annual merit reviews
* Medical, Dental, Vision, Life Insurance
* Health Savings Account (HSA) with HDHP health plans
* PTO, Sick Time, Paid Holidays, Paid Parental Leave
* Short-Term and Long-Term Disability
* 401(k) Plan with Company Match
* Employee Assistance Program (EAP)
Compensation details: Yearly Salary

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