Case Manager - Riverfront Lofts - 10884

Additional Requirement

• Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business and/or role.

Coalition Benefits

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 
The effective date for your benefits will be the first of the month following your date of hire.

Essential Job Functions

• Manages a caseload of clients with high-service utilization and disabilities including 
  substance use and significant primary and behavioral health care needs.
• Maintain positive and co-working relationships with community partners and health 
  providers.
• Works under direct supervision, with set department parameters. Works 
  collaboratively within a team and supports collective problem-solving efforts.
• Support clients with a wrap-around care management model to ensure consistent 
  communication, engagement, and supports clients through crisis or disengagement.
• Acts as a liaison between internal program management, client referral, and 
  community partners.
• Respond promptly to crises involving residents, providing de-escalation, support, and 
  appropriate referrals.
• Work with individuals to develop and implement crisis and safety plans tailored to 
  their specific needs.
• Mediate conflicts helping to resolve issues and maintain positive relationships.
• Tracks client data, client engagement, and client outcomes. Focus on individual client 
  outcomes.
• Transports clients, as needed, using a CCH vehicle or an approved personal vehicle. 
• Accompany residents to appointments, meetings, and other necessary engagements 
  to provide support and advocacy. Outreach individuals to assess basic needs, safety, 
  and mental health resource needs.
• Builds rapport and maintains on-going professional relationships with individuals in 
  need of services to get connected to longer-term care.
• Assist clients in applying for and securing benefits, such as Social Security, Medicaid, 
  and food assistance.
• Facilitate referrals to external agencies and coordinate care with other service 
  providers as needed.
• Contributes to enhancing and ensuring safety by identifying and sharing relevant 
  information related to safety concerns, emergencies, or threats to individuals and 
  others.
• Stays current on applicable community resource list. Provides resources to 
  community members in appropriate situations.
• Participates in community collaboration meetings to address barriers faced by clients 
  and advance the Coalition’s efforts in supporting clients.
• Attends trainings related to the position with intent to bring on-going training and 
  educational opportunities to team.
• Performs other duties as assigned.
• Ensure timely & accurate recording of all clinical/non-clinical services, communications, and 
  tasks in the EHR and other systems as required while maintaining complete up-to-date 
  charts and any future upgrades as directed.
• Ensure timely & accurate use of all company systems as required while maintaining 
  complete up-to-date records and any future upgrades as directed.
• Performs other job duties as assigned.

Qualifications Summary